We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
[Customer support operations]
- Recruiter
- Staff Level
- Overseas Business
- Career Options Available
- Rapidly Growing
| This posting is managed by: | Leverages Career China Co., Ltd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Telemarketing/Telesales Planning/Marketing/PR - Digital/Web/SNS Marketing |
| Industry | Distribution/Retail |
| Location |
Asia
China
Shanghai
|
| Job Description |
[Job summary] You will be responsible for a wide range of customer support tasks related to our company's services. Your job will be to respond to a wide range of questions, including inquiries about purchased products and inquiries about how to play cards. Rather than simply answering inquiries, you will be asked to consider things like ``Will this response convert them into fans? Will they continue to be fans?'' and will work to create a system and team that will make this possible. ・Responding to inquiries regarding our products and services via email, phone, and chat (including responding to inquiries ourselves and instructing and approving subcontractor members) ・Internal communication/coordination related to inquiry response, business report creation/dissemination, etc. ・Propose and implement business efficiency improvements such as improving support tools, etc. ・Control of outsourcing companies ・Analysis of user trends and providing feedback to the product development department ・Respond to inquiries from the Bureau of Industry and Commerce and the Consumer Center. |
| Company Info |
[Company information] A unique company founded in 1998 by original copyright holders to focus on their content and develop it into an enduring brand. Through content, product creation, marketing, and all other activities, we focus on bringing out the individuality of the content and widely communicating its appeal. The group has 10 companies and 10 offices around the world, including our own, and we work as content producers in each market. |
| Working Hours | 9:00~18:00 |
| Job Requirements |
【Prerequisite】 ・Those who have experience working at a Japanese company or negotiating business with a Japanese company ・Person who has 2 or more years of work experience in either call center/customer center ・Those with experience in chat user support ・Japanese business level (N1) [Welcome conditions] ・Experience in handling events in e-commerce (TMALL, TikTok) (618, 11/11, etc.) ・Experience in quality control and operator training ・Experience in planning/executing business process improvement ・Knowledge and experience in operating TikTok store (Douyin store) ・Knowledge about analog games (board games, etc.) and trading card games ・Interest in our business |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Chinese Level | Business Conversation Level |
| Salary | Depends on experience |
| Other Salary Description |
【Welfare】 ・Commuting allowance, overtime allowance ・Subsidy days off available for weekend work ・Travel allowance 200 yuan/day ・Company welfare leave from 5 days ・Paid vacation according to legal provisions ・Children's Day welfare leave + 600 yuan entertainment allowance ・Free clothing ・Free drinks available [Salary notes] ・10,000~20,000 yuan/month ・Bonus available: 2 months + closing bonus |
| Job Contract Period |
・Trial period: 2 months ・Salary 80% |
People who viewed this job offer also looked into these.
-
◆◇◆Inexperienced people are welcome◆We can make the most of our language...
-
[Head of Administration Department based in China] Prime/Global expansion in...
-
-
[Accounting/General Affairs *Administration Department] Major Japanese manuf...
-
Career Advisor/Recruiting Advisor | Aim for an annual income of 10 million y...
-
-
Additional listings by this company
- [Customer support/office work] Comfortable working environ... / Depends on experience
- [Global Promotion Officer *Chinese] Accommodation reservat... / JPY - Japanese Yen JPY 4000K - JPY 5500K
- [Japan] Sales Manager (Retail Business Direction) / Depends on experience
- [Japan] Sales Manager (OEM direction) / Depends on experience
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
