[Positions available]
1. Customer support (European hotel booking site / English and Japanese support)
2. Customer support (American e-commerce site / Japanese support only)
[Employment status] Full-time employee
[Job description]
We are currently recruiting for a customer support position. There is a training system in place after joining the company, so even first-timers can feel at ease. We are looking for applicants who can help grow our new Japanese team!
<Specifics> ・Providing customer support via phone, email, and chat ・Responding to cus ...
Overview:
Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.
Qualifications
• Excellent in speaking, writing and reading Japanese language (Native / Business level).
• Independent & customer friendly.
• Able to demonstrate conflict resolution, negotiation and de-escalation skills.
• Flexible with working schedule.
Responsibilities
• Provide e-commerce customer support via phone, email and online chat.
• Answer customer comments, enquiries, ...
What you need to know:
• As a technical supporter, you will contact customers via phone, chat, and email after making an appointment.
• You support customers by integrating their website, their store, or their account and aid in solving technical challenges.
• Identify content and performance potential and advise the customer on the technical integration and improvement of processes.
• A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration and Integration as a Platform - CAPI Gateway, CAPI Partners, C ...
Position Summary:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
Duties and Responsibilities:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flo ...
Short Role Description:
- Provide a Google and high-quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value, and overall satisfaction with Google Play hardware and digital content.
- Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market. Fast learner of new technical skills and proactive about staying up to date on Google Play technical and product details.
Responsibility/Activity:
- Google One / Hardware / Play & D ...
Roles & Responsibilities:
– Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload
Generic & Behavioral Skills:
- Proficiency in Native Language (Read/Speak)
- Good command over verbal & written English language
- Prior work experience in an LPO/Regulatory work, Social Media platforms is a plus
- Awareness of ...
- Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
- Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
- Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professio ...