Customer Service ・ Jobs in Japan search results

As a Customer Service Representative, you will be the voice of our brand, responsible for delivering exceptional service to our valued customers.


Description

* Promptly and effectively responding to customer inquiries and requests through various communication channels such as telephone, email, chat, and social media.
* Providing personalized solutions and assistance to meet customer needs, ensuring a positive and seamless experience.
* Managing customer complaints and concerns with empathy and professionalism, striving to find satisfactory r ...

We're seeking a bilingual Customer Project Manager to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.


Description

* Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
* Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
* Project management responsibilities, including hosting weekly and monthly me ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.


Description

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.

Among the Main Responsibilities:

* Supervision and control of Team's performance, providing feedback and improvement plans
* Team scheduling
* Providing cus ...

オンライン総合辞書から始まった当社は、2024年6月で創業20周年となります。
学校教育市場にさらなるDXをもたらすために、オンライン英会話をはじめとする様々なデジタルサービスを展開・拡大しようとしています。

質の高いサービスを提供し続けるために大事な役割を担っているのが「CS部門」
受注後、サービスを滞りなく実施するための調整・管理を行うグループです。
事業の領域は多岐にわたるため、 ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

[Web3 app service with over 2 million users worldwide]

<Business details>
We have developed an app that allows you to earn virtual currency (crypto assets) just by shopping!

<Job details>
・Support work related to apps and marketing
・Customer support
・Social media operation, etc.
*You will use your own native language (the language you were born in and grew up in) to conduct marketing such as customer support and market research in your language area of expertise (English, German, French, Spanish, Portuguese, and Hindi). ...

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

You will be in a team of 3 Customer Care members, and this team reports up to APAC in Singapore, so English will be used quite frequently for training and day-to-day internal communication. This position works closely with the sales team, so issuing the invoice, handling the administrative and customer duties through Salesforce will be part of your daily tasks (they are currently trying to localize SAP as well).


Description

▪Responsible for timely and accurate generation of quotes for standard product offerings and subsequent orderplacement
...

Under the direction of the Customer Service Director and in cooperation with outsource company, adjust
work priorities and optimize personnel assignments according to daily order progress to ensure the
required order cut time of customer orders.


Description

⚫ Monitor the progress of operations in the supply chain from Order to Cash and confirm that
operations are running smoothly.
⚫ Improve internal and external services in Consignment business(short-term and long-term lending )
and sales operations.
⚫ Coordinate work priorities with ...

[Tagalog interpretation for call centers]
We provide Tagalog interpretation for customer inquiries.

-Tagalog⇔Japanese interpretation
-Tagalog⇔Japanese translation
-Support for telephone and web conferences, online interviews

*Interpretation is provided by telephone. Online interpretation via video is also available. ...

[Portuguese interpretation]
We provide interpretation in Portuguese for customer inquiries.

-Portuguese⇔Japanese interpretation
-Portuguese⇔Japanese translation
-Support for telephone and web conferences, online interviews

*Interpretation is provided by telephone. Online interpretation via video is also available. ...

Amazon出品事業者のアカウント健全性をサポートする、日本チームのアカウント健全性サポートスペシャリスト(日本語・英語)を募集します。

【仕事概要】
■コールセンターの業務環境で、出品者様からの問い合わせに対し電話やメールで明確かつ迅速にコミュニケーションを行う。
■調査部から依頼を受け、出品者様のアカウントの状況を事前に確認し電話またはメールにて出品者様に連絡する。出品者様から ...

◎We are developing a cross-border e-commerce business!
◎We support over 1,000 Japanese e-commerce sites, including fashion, anime, and hobbies, and deliver a variety of Japanese products to the world!

Job type
Customer support

Job description
We provide a groundbreaking cross-border e-commerce service that allows you to freely shop online for Japanese products even when you are overseas, without worrying about borders! In this role, you will be handling inquiries by email from customers in English-speaking countries. It is a very rewarding j ...

●電話を介しての通訳（代理店の店員と来客者間の通訳）
●対応内容などの記録入力
●ミーティングや研修への参加
●その他付随する業務など
★評価インセンティブ最大15000円/月 ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

This position handles service requests and complaints from customers (users, nurses, distributors, etc.) over the phone and works with relevant departments to provide appropriate resolutions and responses.


Description

・ Acquire up-to-date knowledge related to our products
自社製品に関連する最新の知識を身に付ける
・ Respond to service requests, inquiries, and complaints from a variety of customers over the phone
様々な顧客からの電話によるサービス依頼、問合せ、クレームに対応する
・ Collab ...

In this role you will work in a small team to help process orders through SAP, coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.). Among many other various tasks, your goal will be to collaborate smoothly and effectively with other various teams internally and to support customers.


Description

Coordinate with customers and sales staff to ensure that orders proceed smoothly (order status, payment, delivery, etc.)
Management of invoices/shipping documents, etc.)
Liaise with war ...

[English telephone support for benefits]
We provide telephone support in English at the benefit application counter within the city hall.
- We respond to customer inquiries about how to apply, the start date, the date of deposit, whether you are eligible for the benefit, etc.
- We enter customer correspondence history into a computer.
*Depending on the situation, you may be asked to respond when foreigners visit.
*A manual is provided. ...