• Welcoming guests on arrival and efficiently handling inquiries and complaints during our stay.
• Accurate handling of check-ins and check-outs.
• Make sure all guest supplies and amenities are provided and meet the required standards.
• Always check all hotel services, VIP requests and special events.
• Provide information about locations outside the hotel building, nearby attractions and landmarks.
• Professional manners with an emphasis on hospitality and guest ...
■ Hotel Front Lobby Business
■ Check-in / check-out business
■ Meeting customers and helping with luggage
■ Lobby business such as information
■ Sales closing work (night work)
■ Staff training for operations etc.
■ Labor management (shift creation and management) ...
①Sales Domestic sales
■ Product creation site sales sponsored by travel agencies
■ General organizations, corporations, school excursion sales
■ Public relations activities (SNS operation)
■ Promotional product production and production management
③Accommodation reception (front and lobby service)
■ Front services such as check-in / check-out
■ Lobbying services for pick-up, luggage assistance, information, etc.
■ Staff development for operations, etc. ...