You will have a superior knowledge of all systems and standard operating procedures to provide guidance to the team. Will optimize all opportunities to increase the efficiency of the department and will develop a solid sales focused reservation team whilst ensuring consideration is given in maintaing yielding and strategic plans for hotel.
* Be a hands-on leader effectively handling incoming reservations requests, follow-ups, reporting and rostering so all administrative requirements are completed.
* Encourage salesmanship by team m ...
Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
* Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
* Services our customers in order to grow share of the account.
* Provides excellent customer service consistent with the daily service basics of the brand.