Due to business expansion, we are looking for a Customer Support Specialist. Entry level people are also welcome!
[Job details]
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
General requirement:
(1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
(2.) Improve skill level through self-development / nomi ...
Due to business expansion, we are looking for an L2/L3 desktop support specialist.
Job details
The IT Helpdesk Technician – Level II/III is responsible for desktop, laptop, audio visual and other user device support including, but not limited to, break/fix, configuration issues, troubleshooting, software installations, hardware repair of both Microsoft Windows and Apple OS X machines. This position will be the on-site resource for working on issues escalated by Level 1 support. The Level II/III Deskside tech will also be responsible for researching ...
■ Main tasks
1. Providing high-quality services to clients
2. Actively, politely, and empathetically respond to inquiries from clients by telephone, email, and online from the customer's point of view.
3. Resolve client requests, problems and complaints promptly and accurately in accordance with established policies, guidelines and conditions
4. Maintain good relationships with customers and within the company, achieve high customer satisfaction, and maintain customer loyalty
5. Suggestions and actions for matters that should be improved in daily ...
[Charm of the position]
◇Incentives will be provided according to goal achievement!
◇You can engage in a wide range of activities such as handling and sales of products that use the latest technology, which will lead to an increase in your self-worth!
◇You will feel a great sense of accomplishment when you close a deal, as you can get a sense of value from a global perspective, not just in Japan, but also in India!
[Business content]
・IT engineer dispatch (SES) sales, solution sales
・Sales planning, marketing, sales planning or new cust ...
As the lead consultant for each SAP module in global expansion projects and migration of existing ECC-based systems to S/4HANA, you will be responsible for the following tasks:
・Technical evaluation regarding S/4HANA migration
・Team management including global teams
・Specification review, implementation, and testing. Support and execution of customer-related plans Support, migration, and deployment ...
*In addition to experienced people, we are also waiting for applications from inexperienced people who want to challenge PR.
・Propose and execute advice, plans and measures (strategies, tactics, etc.) for solving communication problems of clients in charge. Communication with the client in charge
・Proposals and planning for clients in charge
・After making a proposal, execute the decided plan
・Media Relations
・Writing press releases
・Japanese ↔ English translation and localization
・Reporting to clients
・Team management
・ ...
[Company Features]
A Japanese subsidiary of a company that provides application and system integration platforms through subsidiaries in 14 countries and a global network in over 50 countries.
[Attractiveness of the Job]
-You can advance your career as your job skills improve.
-You can also interact with overseas engineers.
-You can advance your career by working on cutting-edge IT technology.
-We provide support for qualification acquisition through a bonus system for passing.
[Basic Duties]
-Sales of our company's products (developing exist ...
~Attractive points~
★Can work in a team
★Can use English
★Promotion system available
【Job description】
Design and implement effective training programs for inexperienced and experienced employees, and improve the company's training strategy and results.
-Manage in-house trainers (work instructions, training)
-Training for new employees upon joining the company, creating training requirements for inexperienced employees
-Review and improve manuals and business processes
-Client support (meetings with companies, business improvements ...
~Attractive points~
★Global environment
★Learn management skills
★Use your English skills
★Business casual is OK
★OJT training available
【Job description】
As an operations team leader in a project related to a major EC company, you will be responsible for a wide range of tasks, including achieving the customer service team's goals and effectively coaching them, achieving the team's KPIs and KRAs, training and motivating members, and communicating with clients.
• Collaborate with peers, superiors and quality team to facilitate ...
【Job Description】
You will be responsible for responding to customer inquiries and providing appropriate solutions.
・Supporting users of the EC site
・Responding to inquiries about purchased products
・Responding to product shipping status
・Return handling
・Verifying payment information
*As this is for Japanese customers, support will be provided in Japanese.
*Each response takes about 10 minutes. We handle about 20-35 cases per day.
If you have basic PC skills such as typing, you are welcome to apply even if you have no experien ...
As an Aman Kyoto hotel front desk staff, why don't you join us in providing warm hospitality unique to Aman Kyoto to guests from Japan and overseas?
[Recruitment position]
■ Front desk assistant manager
You will be in charge of all front desk operations as a person in charge of the time zone including nighttime.
・Support front team management
・Support financial management to achieve budget
・Understand and solve problems
・Providing heartfelt hospitality and ensuring quality
・Building relationships with customers
・Securing employee ...
We are seeking a highly skilled Bilingual Technical Project Manager to join our team on a contract basis. The successful candidate will serve as a vital link between Japanese clients and our engineering teams located in Australia and India. This position requires fluency in both English and Japanese, along with solid technical project management abilities. The ideal candidate will have a background in IT security and/or user experience (UX) with a focus on mobile platforms. The role involves presenting on-site at client locations and f ...
◇Front office support, etc.
◇Night audit
◇Customer safety
・Those with 3 years or more of front desk work experience
・English conversation skills required (everyday conversation level or higher)
・People with OPERA experience welcome
[From the hiring manager]
People who value interaction with people and mutual support, and people who spare no effort in pursuing their dreams.
These are the people we want to work with.
Our responsibility is to meet the needs of each custome ...
Recruitment information
Sales Department The Strings Hotel Tokyo InterContinental
Business content
・Internal coordination work within the sales department
・Respond to inquiries and reservations for accommodation, banquets, and restaurants from clients, as well as sales.
・Creating banquet arrangements and coordinating banquets.
・Responding to inquiries from external customers (email, phone)
・Showroom arrangement
・Inventory management of filings, sales materials such as pamphlets, and office supplies
・Cooperation with food and beve ...
