* Leads, manages and coordinates technology service delivery for the office environment across multiple operating companies at multiple sites within a significant sized geographic region.
* Provides guidance for technical solutions that address business and office requirements.
* Manages operational support staff, internal staff and external vendor support groups within assigned geographic region.
* Manage an effective organizational structure, ensuring skills and talent are available to meet business requirements
* Participates ...
You will play an active role as a team leader of service engineers in our world-class industry-leading company that provides a wide range of PC-related products such as laptops, desktops, and servers.
・Provision of services within the Configuration Service Facility (CFS)
・Asset tags and related labels, collection of related data, development of reporting
・System integration and configuration such as HDD partition, image loading, standard software configuration, standard BIOS, vPro settings of our equipment
As a government agency that conducts activities to attract foreign tourists,
Marketing for Japanese tourists and Japanese PR
In charge of information systems at this institution, which is engaged in a wide range of businesses
■ Work content
Information system charge
・Life cycle management including planning, implementation, and operation of the ICT system of the Organization
・Operation of a help desk for in-house staff members related to the use of information infrastructure
・Various information securi ...
■ Help desk business
We receive inquiries about our WMS from each department in the company (data recovery method of operation mistakes, correspondence of irregular data, form is not output from the printer, etc.), and if you know how to deal with it, we will respond according to the procedure. If not, we will investigate the cause, request the department in charge to respond, and wait until the response is completed.
Setup work to be performed when installing a PC. Mainly for company PCs. From the point where the p ...
■ Management and maintenance of in-house network environment and servers
■ Management of employee accounts, authorities, business terminals (PC, etc.)
■ Other support for officers and departments / general clerical work included ...
Wonderful Opportunity! You will enjoy working for a leading global insurance company and with a talented group of professionals in the Japan office.
The helpdesk reviews the calls received, identifies the problem and situation, and judge treatment (average monthly around 1,500・2,000 inquiries). It also provides first・level support, such as standard operating procedures and solutions and workarounds from existing known errors. If not, escalation to each support group (ESD/other department) will be made and monitor the status until the ticket is close ...
A global IT company is hiring an experienced Help Desk Specialist.
The position is responsible for providing technical assistance and support related to computer systems, hardware, and/or software. Take advantage of excellent career advancement opportunities and employee benefits the company has to offer.
‐ Work closely with other IT members to provide the effective support and solutions to all IT functions in the office.
‐ Keep track of H/W and S/W assets managed by the department.
‐ Provide appropriate technical as ...
Global venture capital firm seeks an experienced Technology Support Associate to maintain the tech support function for their office in Tokyo. In this role, you will be required to assist in 1st to 3rd line desktop and network support, ensuring a best in class service to the end user.
This role will report to the Global Helpdesk Manager and liaise with counterparts in their global offices.
‐ Responsible for the availability and reliably of internal IT services
‐ Work collaboratively with the global IT team to provide 24/7 inc ...