【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...
★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Location: Ome-shi, Tokyo
Our client is rapidly expanding throughout Asia Pac.
In taking on this challenge as a resident IT Support Engineer, based in the client's West Tokyo office, you will become a critical member of a very exciting phase of the company's growth and development.
We are hiring an IT support engineer who will be supporting foreign based client onsite.
• Initial clarification of incidents and incident reporting
• Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
• Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
• Work along with Global Service Desk for Issue escalation.
• Troubleshoots and resolves hardware, software and user problems as they arise. Manages in ...
Are you looking to take your technical/Help Desk career to the next level?
This challenging desktop support role supports the Trading floor users of a multinational banking / financial services institution.
You will work with other IT team members to support Japanese and English systems, Active Directory System Administration, installation of software and patches, building/configuration of laptop and desktop computers, general support for the Windows environment, Microsoft Office (especially Excel), and email (Outlook/Exchange).
Provide Level 2 technical support, serving as a primary point of contact for resolving complex issues escalated from first-level support or directly from users.
Manage and troubleshoot server-related tasks across various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Monitor the IT server infrastructure's performance and stability, using global tools to proactively address and mitigate issues.
Communicate effectively with management, ensuring that all technical issues and resolutions are reported in a timely a ...
Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.
· Front line owner for the tickets coming from the users (doing the follow-up of the tickets during their lifecycle) SPOC and responsible of the escalation to other groups.
· Analyze the information about the user’s issue, collect as much information as possible (computer system name, screen name or report name, error or warning message displayed on the screen, any logs fil ...
【Overview】
・This position is designed to promote IT planning and management and various projects as the company expands its team in line with its growth strategy. They expect you to interact with both internal and external stakeholders, and to work independently to propose and promote plans.
・By adopting the idea of zero-trust architecture, they aim to build a secure environment where employees can work with peace of mind and where everyone can perform at their best.
・The most recent initiatives will include operational automation such a ...
【Overview】
・This position is designed to promote IT planning and management and various projects as the company expands its team in line with its growth strategy. They expect you to interact with both internal and external stakeholders, and to work independently to propose and promote plans.
・By adopting the idea of zero-trust architecture, they aim to build a secure environment where employees can work with peace of mind and where everyone can perform at their best.
・The most recent initiatives will include operational automation such a ...
■Mission
Based on the mission of " Creating a happy society through solving social issues using AI", the company is currently developing applications in the areas of HR Tech, Fin Tech, Med Tech, Care Tech, and Robot Tech.
[HR Tech]
Through "Jingirality", a technological singularity in the HR industry, they will pass on a more affluent society to our children even in the future when the working-age population is reduced by half.
[Fin Tech]
Through the realization of a society in which everyone can understand and receive necessary financial serv ...
Provide desktop support to internal staff at a top-ranked investment bank/financial services company. You will be using both Japanese and English working in an international team. This job is a contract position with possibility of being converted to perm after 1 year.
Description
* Troubleshoot issues escalated from IT Helpdesk
* Provide on-site technical support for desktop PCs - both software and hardware
* Physically set up computers and software system installation
* Perform basic hardware moves and changes
* Record and manage all in ...
[Job Summary]
You will be responsible for handling mobile payment system monitoring failures.
[Specific work content]
(1) Implementation of system failure detection and failure analysis: Isolate failures in response to alarms from the monitoring system
(2) Various arrangements in the event of a system failure: Depending on the nature of the failure, check the manual, arrange maintenance work, arrange parts delivery, etc.
(3) Respond in English to the system operating company (USA) for failure response reports
*Inquiries have become routine, and a ...
[Job summary]
You will be entrusted with primary failure support for IT products of foreign-affiliated manufacturers.
Specifically, when a system failure occurs, you will be asked to take command until the recovery is completed.
Although it is a job that requires communication skills because we will cooperate with all related parties,
Technical knowledge can be learned through work, and people around you will always help you.
In addition, since the related parties and developers are overseas vendors, there are times when inquiries are conducted in E ...
[Automotive system operation support]
・Operational support for systems at each location
・Business collaboration with overseas members in English
・Negotiations with external parties in English
・Creating English operating procedure manuals, creating explanatory materials, correcting changes, organizing processes, etc.
・Tool management of customer inquiry status
・Support desk operation (TOOL improvement, meetings with overseas bases, etc.) ...