IT Help Desk ・ Jobs in Japan search results

EIRE Systems Technical Support provides professional IT services to small, medium and large scale enterprises of all sizes. We can offer a varied and challenging IT services career in a highly diverse and fast-moving business environment.

We are currently looking for new additions to our IT Support team!

【Role and responsibilities】
◆ Provide IT support as a bilingual technical support team member to users of various technologies (Desktop PCs, notebook PCs, mobile devices, network printers, other office equipment, applications for general cli ...

[Job Summary]
You will be responsible for handling mobile payment system monitoring failures.

[Specific work content]
(1) Implementation of system failure detection and failure analysis: Isolate failures in response to alarms from the monitoring system
(2) Various arrangements in the event of a system failure: Depending on the nature of the failure, check the manual, arrange maintenance work, arrange parts delivery, etc.
(3) Respond in English to the system operating company (USA) for failure response reports
*Inquiries have become routine, and a ...

[Job Summary]
You will be entrusted with call center/help desk operations for the IT products of a certain foreign-affiliated manufacturer.
Specifically, in the event of a system failure, you will request the reception and maintenance (repair) team to respond, and direct the recovery to completion.
At the primary reception stage, we will take care of things that can be dealt with in the manual by ourselves and try to recover.
*The content of inquiries has become regular, and correspondence in English will be mainly by e-mail.

[Department]
Enginee ...

BiOS is looking for a bilingual shared service engineer to deliver a tailored support structure for a global IT services provider in Tokyo.

Duties include but not limited to:

• Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support.
• Schedule, monitor and deliver support for end-users within agreed SLA levels.
• Provide client VIP support
• Working off-schedule to attend meetings and/or support inquiries outside main support site.
• Creating documentation and materials to help educate end-us ...

We are currently looking for a field support engineer to work at the Tokyo office of one of the world's top foreign-affiliated consulting companies. You will be in charge of IT service desk work as an agent of the service counter of the information system department.

<Responsibilities>

・In response to inquiries about problems with Windows PCs, Macs, and mobile phones (Android, iOS) lent by the company, we will act as an intermediary to the relevant parties.
・Rent out and exchange IT equipment at the service counter.
・Support for continuous ...

★世界一のサポート品質を保つ、当社テクニカルサポートの募集です★
・クラウドアプリケーションやハードウェア等の問い合わせに対応して頂きます。
・日本だけでなく、世界のビッグクライアントのサポートなど、法人向けのITテクニカルサポートを担当頂きます。
・社内公用語は英語、英語でのサポート業務もあり、あなたの英語力を活かせます。

【具体的な業務内容】
世界最大の検索エンジンサービ ...

★世界一のサポート品質を保つ、当社テクニカルサポートの募集です★
・クラウドアプリケーションやハードウェア等の問い合わせに対応して頂きます。
・日本だけでなく、世界のビッグクライアントのサポートなど、法人向けのITテクニカルサポートを担当頂きます。
・社内公用語は英語、英語でのサポート業務もあり、あなたの英語力を活かせます。

【具体的な業務内容】
世界最大の検索エンジンサービ ...

We are urgently recruiting Deskside Support Specialist.

Duties
On-Site services include the following services, activities and roles and responsibilities.

a. Workstation Services (e.g., locally attached workplace computers, laptop computers,
printers, scanners):
1. Installs, moves, adds, changes (IMAC)
2. Onboarding of new users (2h ‘how to’ session performed on-site or via remote
connection)
3.Operational monitoring
4. Incident determination and resolution
5.Technical support and break fixes
6. System and Productivity Software deploym ...

We provide a wide range of services including IT support.

[Specific work content]
・In-house web system development and operation management
・Construction of game development environment
・Network construction and operation management
・Management around infrastructure
・PC management
・License management
・ In-house help desk, etc. ...

IT support Engineers are specialists that assist users with hardware and software issues. This job includes providing on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues.

We are looking to hire a skilled IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistan ...

A leading automotive parts manufacturer is looking for a Master Data Management Specialist. The chosen candidate will handle all master data by establishing solutions and practices. This position is based in Tokyo.

Responsibilities:

* Manage MDM projects, approaches, resources, and deployment
* Assist ERP projects and guide regions and sites
* Facilitate data management processes and activities
* Address issues for broader deployment as needed
* Guide the process so that sites can conduct various initiatives
* Support the data mapping ac ...

[Business content]

Please respond to inquiries regarding overseas remittance (Chinese support).

Responding to inquiries regarding overseas remittances via incoming/outgoing calls, emails, and chats (Chinese support)
Responding to inquiries regarding remittances from Japan to overseas

[Correspondence example]
・There is an error in the remittance.
・I can't register as a member.
・The money has not arrived at the remittance destination.
...

大手外資系ヘルスケア企業での社内ITサポートです。グローバルチームと密接に関わり日本語と英語の両方を使って頂くお仕事です。


Description

* IT trouble shooting for internal
* PC kitting
* Maintaining internal IT infrastructure


Profile

* Experience of IT support such as helpdesk or desktop support at least 1 year
* Knowledge of Windows, MS O365, Mac is a +
* Business - Fluent level of English
* Business level of Japanese (JLPT is not required.)


Job Offer

* Competitive ...

社内メンバーのITサポート全般を担っていただきます。

トラブルシューティングや、ITの改善をしていただくほか、ビジネス全体をサポートしていただく可能性もございます。


職務内容

・社内のトラブルシューティング（ソフトウェア、ハードウェア、インフラ、アプリケーションなど）

・社内メンバーの統合情報サービスの計画

・IT プロセスの強化と改善

・社内メンバーだけでなく、ビジネス全 ...

ＩＴ部門でのスタートアップメンバーとして、チームを率いて頂きます。1時受付のＩＴトラブルシューティング担当を主にして頂きます。


Description

ハードウェア各種機器（PCや電話機）のキッティング、故障受付および運用保守

IT各種機器のベンダーへの修理依頼

資産管理・アカウント管理

Firewall、L2スイッチやAPなどネットワーク機器の導入

新規入場者向けIT教育

1時受け担当窓口および、L2サー ...

Key responsibilities
• Handling technical inquiries raised via email, phone and / or in-person for tier-2 and -2.5 support.
• Schedule, monitor and deliver support for end-users within agreed SLA levels.
• Escalate support inquiries to tier-1, -1.5 and / or 3, if needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Demonstrate the ability to identify and escalate requests for approval, if and when needed.
• Establish a professional communication, in writing and verbally, with internal (BIOS) and external ...

■ Business content
When you join the company, we will entrust you with desk-side engineering work as an IT technical support engineer.

You can feel the contribution to the client through your work while responding to various inquiries and requests.

■ Specifically
・ Hardware IMAC
・ Software IMAC and setting work
・ Support for server engineers and network engineers
・ Coordination with third-party support (cooperation with other teams such as printers and telephone equipment, support implementation)
・ Identification of the cause of ...

■ Business content
When you join the company, we will entrust you with the service desk work that responds to various requests related to system operation from customers at the data center.
I work at a global data center that provides a wide variety of services to customers, so I can improve my English!

There is also training for new employees, so you can work with peace of mind!
Several people who have no actual work experience have joined the company and are active!

■ Specifically
・ Telephone / Email / Customer Portal reception manageme ...

 Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
 Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
 Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
 Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
 Windows OS support, Provi ...

• Perform refresh, installs, moves and changes for desktop and laptops.
• install currently supported Microsoft operating systems onto a desktop and laptop;
• load an image onto a desktop and laptop;
• load standard software applications such as Microsoft Office or other scripted installs;
• install (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals;
• find faults with basic office environment IT related problems (connectivity, application errors, operating system issues);
• replace compone ...