【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...
Role Outline:
Computacenter is now seeking a skilled and motivated IT Support & Infrastructure Engineer to join our dynamic Shared IT team. The ideal candidate will have a strong background in desktop support and infrastructure support, with 4-7 years of relevant experience. This role requires travel to various work sites, so flexibility and adaptability are key. Support to be provided across a multitude of industries including finance, pharmaceutical and manufacturing.
Key Responsibilities:
IT Support Engineer responsibilities
•Provide L1 & L2 d ...
Role Outline:
Computacenter is seeking a skilled and motivated IT Support Engineer to join our dynamic Shared IT team. The ideal candidate will have at least 2 years of experience in desktop support and will provide essential IT services across a wide range of industries, including finance, pharmaceutical, and manufacturing sectors. The role involves frequent travel to various sites, so flexibility and adaptability are critical for success.
★ Identify and evaluate content (audio, video, text, photos)
★ Review and evaluate user/AI-generated content
★ Make rating decisions with clear reasons
★ Evaluate AI responses for accuracy, factuality, relevance, usefulness, and language use
★ Research and fact check by comparing with common sources
★ Identify key differences and trends
★ Ensure consistency of ratings
★ Support internal training
★ Conduct QA/peer reviews
★ Participate in customer alignment sessions
★ Assist with non-core projects
★ R ...
•Install, configure, and maintain network equipment, such as routers, switches, firewalls, UPS’s, and other hardware.
•Package and ship configured equipment to remote sites, when necessary.
•Monitor network performance to ensure optimal operation.
•Troubleshoot network issues and outages promptly.
•Maintain network security protocols and measures to protect the network against unauthorized access and data breaches.
•Enforce security policies and access controls.
•Perform regular network maintenance tasks, includ ...
This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:
-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...
★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding environment, international corporate culture, with many opportunities for career growth!
★ Location: Inzai, Chiba
Our client is rapidly expanding throughout Asia Pac., and the Japan operation is a key part of this exciting growth trend. EIRE Systems is partnering with this company to deliver their local Japan IT support services working onsite at each of their Japan office locations.
Leverage your Google Cloud skills to work for a fast-growing company!
・Response, diagnosis, resolution and tracking by phone, email, and chat of Technical support queries.
・Maintain response and resolution speed as defined by SLOs.
・Keep high customer satisfaction scores and follow quality standards in 90% of cases.
・Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
・Perform internal classification queries to document types of issues and recommended ...
A global semiconductor manufacturer is looking for an IT Service Desk Administrator. The selected candidate will manage IT support.
Responsibilities:
* Capture, prioritise, and route user requests
* Provide standardised solutions per SLAs
* Document support activities
* Enhance internal documentation
* Assist with IT project solutions
* Manage IT equipment and mobile devices
Requirements:
* Background in maintaining and operating computer system
* Knowledge in IT
* Proficient in Microsoft M365 products
* Ability and wil ...
Start your career in an international IT company and take on the challenge of SAP Support!
・Single point of contact for users' issues and requests
・Answer all contacts efficiently in a professional and courteous manner in the requested languages, as applicable.
・Resolve requests and incidents or pass to resolving teams.
・Record all steps performed to resolve an issues/Tickets.
・Track, chase, and control tickets
Call back, troubleshoot, and perform procedural follow ups.
・Handle high priority incidents according to procedure.
・Ide ...
★ Resident (On-site) Desktop/IT Infra Technical Support for corporate end-user systems (hardware & software)
★ Rapidly expanding company, international corporate culture, with great prospects for career growth!
★ Work Location: Ome-shi, Tokyo
Our client is rapidly expanding throughout Asia Pac., and the Japan operation is a key part of this exciting growth trend. EIRE Systems is partnering with this company to deliver their local Japan IT support services working onsite at each of their Japan office locations.
★Paid vacation: 20 days from the first year, sick leave: 5 days
★Hybrid work
★Almost no overtime
★Comprehensive benefits
Job Description
• Responsible for caring for the local user and customer community and ensuring a positive support experience.
• Reporting to the User Support Program Manager and collaborating with the global support teams in the US, Sweden and Malaysia.
• Handle a wide range of inquiries from users and customers, triage issues initially and provide timely and appropriate first responses.
• Maintain close comm ...
・Confirm functional and non-functional requirements with the client or project members.
・Design and Development of modules and programs
・Developing UT, IT and ST Test Cases
・Supporting UAT
・Similar related activities on development, maintenance, and upgrade projects. ...
Candidate proficient in bilingual language (Japanese and English) and IT skills to support Warehouse Management System (WMS) at client’s logistics site
Role involves communication with onsite users and global support teams to support a leading retail brand company.
...
・User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.
・Expertise in MAC OS and Windows OS platforms
Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
・Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices.
・Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, ...
