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Use your English / language skills as a bilingual to find work in Japan in 「IT Help Desk」 and expand your experience and expertise.

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For those with bilingual skills looking for work in Japan in 「IT Help Desk」, please refer to the below list of jobs, or refine your search further.

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Job type : IT Help Desk

Language preference :English

Displaying 1621-20listings

人材紹介 (Company is not publicly visible)
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

Job Description:
Experience to manage application upgrades/migration to new technology in role of Project manager
Having infrastructure knowledge is must
WBS creation based on business requirement
Assignment of roles and responsibilities to project members
Check budget status for the project
Contractor selection support
Creating a Project Charter
SDLC Translation (Japanese to English and vice versa), create, update and review
Drive Weekly review meetings
Prepare and present monthly status report to senior management
Co-ordinate with multipl ...

直接採用 Ahead Group
  • HIGH CLASS
  • ★ ★ ★ ★ Manager Level
Job Description

This position reports to the Head of Infrastructure (hereafter “HOI”) in ETS and will provide direct managerial supervision for the following work groups:

Contact Center (CC): Manage the outsourced off-shore Service Desk Support Service which provides an initial point of contact for IT technical support, trouble ticket and service request resolution, and referral services to other technologies team to facilitate incident resolution.

Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both loc ...

Job Description

Summary:
We are seeking an energetic individual to work full-time in Asia as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Position responsibilities:
- Providing exceptional IT Services to TransPerfect employees
- Installing and supporting Windows and Mac ba ...

Job Description

【Overview】
Currently, we are developing a large number of outsourcing projects for application operation / infrastructure operation / service desk as a whole, and we are looking for people who can contribute to the DX shift of client companies through these projects. As the scope of the service desk, we are focusing on improving user convenience by integrating the help desks and inquiry counters that are currently scattered in Japan into a single service desk, and welcome new members. So, I would like to expand the service.

[Details of work in ch ...

直接採用 Axess Japan Co., Ltd.
  • ★ ★ Staff Level
Job Description

■ 操作に関するお客様からのお問い合わせ対応、専用ツールへの記録、レポート作成(事務所での電話、メール対応)
■ システムに関する不具合のトラブルシューティング、ハード・ソフトの診断および不具合の修正
■ 一次対応ができない場合のエスカレーション
■ ハードウェアやOS、各種アプリケーションのインストール、設定および保守
■ 現地での導入作業(チームでの出張、年数回発生する可能性あ ...

Job Description

社内IT部門の運営サポートメンバーとしてご活躍いただきます。

【具体的には】
・本社およびアジアリージョンの社内PC管理業務、ヘルプデスク業務
・コーポレートシステムの事務業務から、パソコン設定、社内インフラの管理といった全社のITシステム運営サポート

対象:日本国内(品川、名古屋)、韓国(ソウル)、台湾(台北)の社内システム
・社内ヘルプデスク対応
・PCキッティング
・関連ドキュ ...

Job Description

主に弊社のシステムコンサルタントやソリューションエンジニアに対して、製品運用に関するバックサポートを行います。

■ 技術情報を発信するための検証や、大規模なお客様向けに導入前の性能検証を実施します。
■ トラブル対応や、トラブルを未然に防ぐためのプロアクティブな取り組みも行います。
■ 海外拠点からのエスカレーション対応や、海外拠点にテクニカルスペシャリストのチームを増やす活 ...

Job Description

【具体的には】
・購入後の弊社製品(全般)のサポート業務
―自社製品に対する技術的なサポートおよびハードウェアの故障判定
・L1, L2 サポートセンターからのエスカレーションケースの処理
―B to C、B to Bの製品でのお問い合わせの中でも複雑なもの、対応方針が必要なもの、新規の不具合と疑わしきものに対する調査を行う
・本社からのサポート情報を元に日本お客様向けにドキュメント作成、情報公開
...

Job Description

This position plays a key role in providing accurate, efficient customer support and services to each of our clients in Japan. An equally important aspect of the position is to ensure accurate processing of deregulated market transactions and/or billing of energy-related charges within the Customer Information System.

【POSITION RESPONSIBILITIES】
・Processing of billing information
・ Daily reporting, confirmation of processed files
・ Data management
・ Answering inquiries regarding our service
 1) Contact customers and energy compani ...

Job Description

<< Business content >>
The new member store operation supervisor recruited this time will be in charge of onboarding and activation work accompanying the start of our service of partner companies. Currently, there are 5-8 staff members in Japan and the United States, so you will also be the leader of our team as a supervisor.
You will also be responsible for vendor management and data analysis.


<< Attention point >>
You can work on improving existing processes and workflows.
Work with your global team to focus on the success of your partners and ...

Job Description

[What You ’ll Do]
As a customer support specialist, you ’ll act as “source of truth” for edge cases when agents look for information and clarification. You ’ll monitor slack and raise issues / questions / feedback to Support agents and team leads as appropriate.
You'll manage Knowledge Base (KB) and workflows from a quality, content, and training perspective. You'll assist the quality team in clarifying processes and synthesizing feedback. You'll be responsible to update and maintain agent knowledge base content on most current product featur ...

Job Description

BiOS is looking for a desktop support engineer to work for our highly regarded client, a global cloud computing company in Tokyo.

This is a great opportunity for those who have working experience of IT helpdesk and would like to take your experience further at fast-paced and international atmosphere.

【Responsibilities】
 Provide technical support for Windows and Mac environments.
 Provide technical support for the desktop hardware including printers, PCs, Laptops, monitors.
 Provide diagnostic assistance to the IT Team, in regards ...

Job Description

Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to Data Center operations from the IT department.

【Summary】
・ Handle a request call and/or email for the datacenter services which is related with Event
Management, Incident Management, Problem Management, Request Fulfillment and Access
Management
・ Support clients visiting the datacenter with the secure operation (i.e. Administration, Physical
security check, Escorting to workplace ...

Job Description

EIRE Systems Technical Support provides professional IT services to small, medium and large scale enterprises of all sizes. We can offer a varied and challenging IT services career in a highly diverse and fast-moving business environment.

We are currently looking for new additions to our IT Support team!

【Role and responsibilities】
◆ Provide IT support as a bilingual technical support team member to users of various technologies (Desktop PCs, notebook PCs, mobile devices, network printers, other office equipment, applications for general cli ...

Job Description

Are you looking to take your technical/Help Desk career to the next level?

This challenging desktop support role supports the Trading floor users of a multinational banking / financial services institution.

You will work with other IT team members to support Japanese and English systems, Active Directory System Administration, installation of software and patches, building/configuration of laptop and desktop computers, general support for the Windows environment, Microsoft Office (especially Excel), and email (Outlook/Exchange).

Working on the b ...

Job Description

Fantastic entry-point opportunity into the Financial Services industry, for a junior to mid-level IT Helpdesk / Desktop Support Engineer (i.e. 1-3 years experience).

Your bilingual (Japanese & English) talents, friendly and customer-centric attitude, aptitude for learning new technology and hunger to develop your skills and advance your career will be key to success.

In this customer-facing role, you'll work with an international team, to deliver and support desktop and office-based technology solutions for all groups across the company (a mid-size ...

人材紹介 (Company is not publicly visible)
  • ★ ★ Staff Level
Job Description

After training in Japan, you will be assigned to a local subsidiary in the US.
・ Inquiries from domestic and English-speaking customers
・ Proposal for improvement to client companies
・ Escalation when trouble occurs
・ Kitting, shipping, delivery, and explanation work for POS, TTO, handy terminals, etc.
・ Customer support business after understanding the company's products ...

人材紹介 株式会社アイエスエフネット
  • ★ Entry Level
Job Description

同社クラウドバイリンガルコールセンターにて、お客様対応を実施いただきます。
お客様からMicrosoftクラウドに関する技術的なお問い合わせを受け、バイリンガルで対応を行う業務です。

★原則在宅ワーク
...

人材紹介 株式会社アイエスエフネット
  • ★ Entry Level
Job Description

【業務内容】
バイリンガルプロジェクトのお客様対応をご担当頂きます。

■ 職務概要:
ご経験や入社時期によりプロジェクトを決定します。日本語・英語を利用して運用系案件に携わって頂きます。
主にユーザーサポート系の運用案件で、実機に触れてサポートするプロジェクトが多いです。

■ プロジェクト例:
都内の外資系某大手製薬会社でのバイリンガルヘルプデスク業務
- 主にクライアントPC、Mo ...

Job Description

問い合わせは多様なステークホルダーから寄せられるため、必要な情報を的確に判断する分析力、タイムマネジメント力、コミュニケーション力が不可欠なポジションです。社会に影響力の大きいプロダクトにおける、提供機能や開発仕様、ユーザーや加盟店からのリクエストといった全体像を把握することができ、次の開発へと繋がる提言も行なっていけます。

具体的な仕事の内容:
■ 社内のオペレーション ...

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