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Position Overview:

This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:

-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...

Ahead Consulting is looking to add an additional Project Management Officer (PMO) to an existing project team that is overseeing the development and deployment of a suite of in-house developed systems to a particular business unit.

You would be responsible for arranging, attending, contributing to, and documenting critical project meetings, spanning resources, and representing the business unit as well as development and support teams. Additionally, you will be responsible for understanding which information is required, and from which groups, and str ...

Human Resocia is THE GLOBAL COMPANY.
Over 800 foreign engineers from more than 50 countries works at Human Resocia.

Our engineers will be seconded to the client to take charge of the projects.

Projects include data analysis, algorithm implementation, machine learning (decision tree,
Logistic regression, random forest, naive Bayes classifier, k-nearest neighbor method,
Creation of predictive models using k-means clustering, neural networks, etc., statistical analysis, etc.
You will be asked to perform analysis and hypothesis construction using ...

Human Resocia is THE GLOBAL COMPANY.
Over 800 foreign engineers from more than 50 countries works at Human Resocia.

Our engineers will be seconded to the client to take charge of the projects.

The project will include machine learning, image recognition / object detection using deep learning, development of learning models / algorithms such as natural language processing, and development of systems using data analysis results.

Every engineers will be assigned to the project that suits your experiences.

【Project example】
・ Development ...

【Job Description】
You will be responsible for responding to customer inquiries and providing appropriate solutions.

・Supporting users of the EC site
・Responding to inquiries about purchased products
・Responding to product shipping status
・Return handling
・Verifying payment information
*As this is for Japanese customers, support will be provided in Japanese.
*Each response takes about 10 minutes. We handle about 20-35 cases per day.

If you have basic PC skills such as typing, you are welcome to apply even if you have no experien ...

・Following up on existing customers in assigned area

・Developing new customers and potential customers

・60% existing customers, 40% new customers

・Visiting customers and potential customers

・Creating visit reports

・Project management (following up on cases)

・Working with technical sales support engineers at the German headquarters to clarify customer inquiries from technical and commercial aspects

・Creating quotations

・Negotiating with customers on technical, sales, payment terms, etc.

・Handling complaints ( ...

[Job Description]
You will be responsible for developing various business web applications and infrastructure.
You will be assigned to the most suitable project and process based on your skills and experience.
・Requirements definition・Basic design・Detailed design
・Unit testing, integration testing
・Operation, maintenance, development
・Help desk, monitoring work
We have a wide range of projects, including finance, distribution, public systems, and big data analysis.
We will take your preferences into consideration as much as possible, ...

The Product Manager is responsible for managing the development and launch of new features for world's most innovative Legal Document Editing software. This is a full-remote position at a fast-growing global software development company.

(LegalTech background is not required.)


Description

* Collaborate with cross-functional teams to bring product vision to life.
* Analyse data to understand user needs and identify areas for improvement.
* Develop a clear plan for high-impact features that align with our goals.
* Create detailed product ...

Lead editorial teams, develop content strategy, and collaborate with commercial teams to support the growth plan for CIO 日本.


Description

* Develop and execute content strategy for CIO 日本.
* Lead and support editorial teams in content creation and delivery.
* Collaborate with commercial teams to align editorial and commercial goals.
* Manage KPIs and HR functions for the editorial team.
* Represent CIO 日本 at events and with various stakeholders.


Profile

* Understanding of Japanese corporate IT landscape and industry tre ...

You will be part of the service team of a major IT solutions provider, and work closely with a large cloud service provider. Your job is to help them win deals by creating sales presentations and strong proposals for their clients.
You will receive technical materials and translate them into sales ones.


Description

* Team up with sales to find the perfect solutions for our clients. You'll create helpful documents like sales presentations and pitches.
* Become an expert of Cloud Solutions.
* Find the best ways to win deals by identifying key ...

Microsoft Dynamics 365 (ERP)ソリューション導入に伴うコンサルティング、クライアントのビジネスニーズに対してERPを用いたソリューションの提案や導入プロセスに携わっていただきます。

＊応募条件はERP製品を問いません。Dynamics以外のERP経験も可。


職務内容

Microsoft Dynamics 365 for Finance and Operation (ERP)ソリューション導入に伴うコンサルティング業務。

* プロセス分析・設計
* 要件定義
* クライアントワー ...

[Job Description]
In this role, you will work with the marketing department to enhance marketing activities through customer journey tracking including Google Tag Manager, Meta Pixel, and Pardot. In addition, you will work to improve the back-end of the website and its integration with the Salesforce CRM system to improve customer acquisition flows. By working with various business units, you will lead the management, maintenance, and optimization of the Salesforce CRM system, contributing to promoting marketing and sales activities in the global divisi ...

[Job Summary]
You will be in charge of customer support for bilingual projects.
We are looking for a wide range of people, from those with no IT experience who want to work in IT using English to those with bilingual IT experience.

[Job Details]
Projects will be decided based on your experience and time of joining the company.
You will be involved in operational projects using Japanese and English.
Mainly user support-related operational projects, and many projects involve touching and supporting actual devices.

[Project Examples]
- Bilingual ...

As an IT Operation Engineer, you will ensure the smooth technical operations of our trading floor. This full-time, permanent role offers a chance to work closely with a multinational team!


Description

* Manage day-to-day technical operations and desktop support on the trading floor.
* Deliver exceptional user support for Windows OS and end-user applications.
* Drive issue escalation and problem management processes.
* Ensure compliance with company and regulatory requirements.
* Communicate effectively with the regional Infra team and oth ...

Development Project lead for their digital asset platform.


Description

本企業のプラットフォームを顧客環境へ導入する際様々なカスタマイズ開発が必要となります。

本ポジションに関してはそのプロジェクト工程をリードしていただく非常に重要なポジションとなります。


Profile

Experience in Customer facing role

Software delivery projects


Job Offer

401K

Remote work flexibility


応募は、以下の応募ボタンからお願いします。詳 ...

Technical support lead position for client's product Cloud system.
About 30 people from Company are participating in the project, and although most of them are Japanese, there are also people from other countries. A relatively young team.
It is possible to accumulate a wide range of knowledge from infrastructure to application construction with a focus on cloud support.
This project is suitable for those who want to shift to a global environment and who want to acquire technical and English skills (reading is all you need to start. ...

Mybest, which has grown into a site visited by more than 30 million users per month in Japan, started overseas business in 2017 and is currently expanding its services in eight countries and regions.
With the aim of further expanding our steadily growing business in Vietnam, we are looking for people who can work in a wide range of areas, including hiring and training writers, editing, and data analysis.

・Recruitment and training of external writers and editors
・Check the content of the submitted content (write and edit articles in Vietnamese if ...

顧客に対してSAPシステムの導入、カスタマイズ、トラブルシューティングを行い、ビジネスプロセスの改善を支援します。


Description

* 顧客ニーズの把握: クライアントのビジネスニーズを理解し、SAPシステムに関する要件を収集する。
* ソリューション提案: クライアントに適したSAPソリューションを提案し、ビジネスプロセスの最適化を支援する。
* プロジェクト実行: SAPシステムの導入やアップグレード ...

Product Management for the customers best business goal within health-care industry


Description

本ポジションは製薬、医療業界におけるDX化に際してそのビジョンを具現化しマネジメントするポジションとなります。

プロアクティブに顧客ビジョン実現に向けてコンサルティングをし、かつシステムのプロダクトマネジメントを行う非常に重要なポジションとなります。


Profile

Experience DX Consulting, hands on system engineering.


Job Off ...

技術的なニーズを理解し、顧客に最適なセキュリティソリューションを提案し、導入を支援する。


Description

* 技術的なアドバイスを提供し、製品やサービスの価値を説明する
* エンジニアやカスタマー、営業チームと連携し、顧客のニーズを理解して解決策を提供する


Profile

* 技術的な知識とコミュニケーション能力
* クライアントのニーズを理解し、適切なソリューションを提案する能力
* セール ...