Finance/Bank/Securities/Investment
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[Business content]
・Providing excellent customer support to E-payment users via phone, chat, and email
- Investigate problems faced by users and clarify the cause, and if a bug is found, promptly escalate the problem and encourage early resolution.
・Considerations and ideas for improving work efficiency, etc.
・Share better ideas and actions to the team as a user advocate
・Building good relationships with team members and E-payment users
[Recruitment background]
Recruiting more people to expand the project!
Joining period: As soon as pos ...
Responsibilities :
-Provide timely support to customers through available communication channels: email, chat, inbound & outbound calls.
-Handle customer’s concerns related to fintech, banking and finance in a positive and professional manner.
-Identify and escalate priority issues through proper channels when necessary.
-Works with other team members in identifying better ways in providing better customer support.
-Participate in additional training courses as required. § Maintains and improves quality of service by giving recommendations.
-Kee ...
B2B SALES & DIGITAL MARKETING are marketing experts who are great at Solution selling and product recommendations. You will first understand the Advertisers’ goal, and identify Advertisers’ business objective to offer them products/solutions that help them achieve their goals. You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.
Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.
Job Scope
Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
Compose thoughtful, personalized responses for a variety of customer request
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Identify ...
[Job summary]
As our business grows, we are looking for a Senior Analyst/Consultant position. We are looking for an experienced professional (with at least 5 years of work experience).
You will lead a team of junior analysts, spot trends and anomalies in large amounts of data, and derive insights from them.
In order to improve the client's business based on these insights, this position requires various skills such as project management, team leadership, client relationship management, and strategic planning skills.
■Business content
We expect you to be involved in monthly closing work while communicating with finance and sales staff, and to serve as a point of contact for general affairs for Japanese employees.
The person currently in charge of this work will be returning to Japan, so we are considering hiring a new person.
[Specific job details]
Closing work (no simple typing work such as slip work, mainly report creation)
Analysis work (Sales Forcast, assumed PL creation)
Head office response (J-SOX, board of directors resolution)
Audit response (head ...