Customer Support ・ Jobs in Japan search results

This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's processes, products, and sales techniques per region. This is an integral position that will play a key role in the company's client acquisition and retention strategy.


Description

This position will be the first point of contact supporting potential and existing clients in their day-to-day trading activities. This position will become familiar with the company's p ...

世界的に有名なヘッドフォン・イヤホンを提供している企業で、エンドユーザーのテクニカルサポートを行っていただきます。お客様の声を直接聞き取り、フィードバックを元に企業の成長に直結できる非常にやりがいのあるポジションです。


職務内容

* B2Cのテクニカルサポート／お問い合わせ対応（メール90%、電話10%）
* 外注センターのエスカレーション対応
* 修理会社との連携
* CS（受発注担当）のサ ...

大手クラウドサービスの ITカスタマーサポートです。
電話、メール、チャットで問い合わせ対応

【主なお仕事内容】

・使用方法の問い合わせなどに対応する
・トラブルシューティング
・プロダクトやブランドの知識を理解、アップデートする
・チームミーティングへの参加 ...

Responsibilities:

Provide prompt and effective responses to customer inquiries via chat support.
Address customer questions and concerns regarding products in a precise and friendly manner to enhance customer satisfaction.
Handle tasks such as order processing, checking shipping statuses, and facilitating returns or exchanges.
Conduct product searches, share links, and suggest recommended items on the e-commerce platform.
Gather feedback and requests from customers and relay them to the appropriate departments. ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products.


Description

As the Repair Service Center Staff, you will be handling the operations of the BPO call center (B2C) that is in charge of taking customers inquiries related to the warranty of the purchased products. The main responsibilities involve:

- Communicating with the BPO manager about ways to improve the center operations including handling o ...

The Catering & Event Manager is a pivotal role within our esteemed global technology company, responsible for crafting and executing strategies, managing finances, and fostering a culture of excellence in our in-house Catering Operation. This role demands a keen focus on exceptional service delivery, business strategy formulation, sales forecasting, budgeting, and overall operational oversight.


Description

Responsibilities:

* Develop and implement strategies to enhance service quality and customer experience.
* Formulate business strategies ...

-General quality check of reservations (confirmation of reservation details, necessary arrangements, coordination with other departments, etc.)
-Responding to inquiries regarding accommodation reservations from within and outside Japan (e-mail, telephone, fax, etc.)
-Corporate contract reservation inquiries (rate/vacancy confirmation, reservation creation and e-mail correspondence)
•Create, change and update reservations (travel agencies, various third parties, individual reservations) ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

Due to the increase in inbound and domestic travel customers, we are recruiting for this position.

You will be responsible for handling individual reservations, responding to various inquiries by phone and email from travel agencies and third parties, and making reservations. ...

Due to the increase in inbound and domestic travel customers, we are recruiting for this position.

You will be responsible for handling individual reservations, responding to various inquiries by phone and email from travel agencies and third parties, and making reservations. ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

.
This is a customer success position that supports the expansion of the Japanese market for companies that provide payment services used around the world and unicorn companies (foreign-affiliated companies).

We are looking for members who will expand the team together and challenge the world!

A minimum of one week from the interview to the job offer! !!

[Responsible work]
As a partner of a company that provides online payment services used all over the world, we will respond to inquiries by email, chat, and telephone from the user (corporate ...

We're seeking a bilingual Customer Service Specialist to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.


Description

* Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
* Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
* Project management responsibilities, including hosting weekly and monthly ...

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.


Description

The Customer Service Coordinator is responsible for overseeing all aspects of repair-related maintenance and for being the primary point of contact for all customer inquiries via phone, email, and after-sales support.

* Assisting customers through phone and emails regarding product requests, concerns, store hours, br ...

・Response to customer inquiries (email, website, chat, phone, etc.)
- Collaborate with various teams to answer customer questions and resolve customer issues.
・Other incidental work (translation, etc.) ...

・Response to customer inquiries (email, website, chat, phone, etc.)
- Collaborate with various teams to answer customer questions and resolve customer issues.
・Other incidental work (translation, etc.) ...

Overview: Respond to inquiries from mail order customers via phone, email, and chat.

Training will be provided upon joining the company.
Inexperienced people can apply!
You will work in Tokyo (Toranomon) or Yokohama (Minatomirai). ※chooseable
Applications are limited to residents of Japan.

The customer is Japanese, and we communicate in English within the company. (You can read and write using a translation tool and the level is OK)
...

☆★Five years have passed since the service was released, and the number of users has exceeded 5 million! ★☆

We are developing the Sukima Byte app business with the mission of "creating an infrastructure that expands life's possibilities through 'work'"!
We are currently looking for someone to be in charge of customer support!

<Specific duties>
・Monitoring and scoring of inquiry response quality
・Monitoring and feedback after scoring
・Feedback using teaching/coaching
・Coordination with operations manager after feedback
・Manag ...

15+ years of experience in IT and SAP GRC Access Control.
Strong expérience in User management (création, modification, suppression) and authorization profiles
Experience in SAP Security administration
Experience in SAP identity and access management,
Experience in Role redesign, Role Authorization, Security configuration, Performing Risk and Control self-assessments.
Excellent communication skills, knowledge of IT controls, business processes within a manufacturing environment.
Understanding of information security baselining and risk frameworks ...