Customer Success/Client Success ・ Jobs in Japan search results

Tomofun Customer Support team cares deeply, genuinely, and passionately about customer needs, and strives to provide a world-class support experience to our customers in making our customer-centric company successful.

You will possess a helpful and professional attitude to exhibit diplomacy, tact, and poise under pressure, as well as a strong sense of curiosity to solve problems when working through customer issues.

You have the ability to thrive in an autonomous, fast-paced environment with minimal oversight and enjoy immersing into the culture of ...

Chrono24, the global online marketplace for luxury watches, is currently looking for Account Manager in Japan.

This position maximizes customer satisfaction by helping sellers who have already listed on Chrono24.com with data and specialized knowledge to improve sales. It is a business to make.

[Main business content]

• Building ongoing relationships with distributors
• Analysis of sellers' listings and sales status, and proposals for solutions to further increase sales
• Introducing new features and responding to inquiries about Chrono ...

トランスパーフェクト東京オフィスで、Client Services Associate を募集しています。

Client Services Associate は、クライアントと弊社プロダクションチームを結ぶ重要なポジションです。クライアントとのやり取りは主に電話やメールとなりますが、B-to-Bのカスタマー経験のある方を希望しております。

カスタマースキルを活かして、国際色豊かな環境でアクティブに働きたい方、明るく前向きな方、ぜひご応募くださ ...

Want to revolutionize the future of education and do meaningful work that transforms the lives of future generations?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We are now in 28 markets and have 700 ambitious teams that are rapidly expanding across the globe. Our tech platform connects 3,000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream ...

【JOB RESPONSIBILITIES】
• Establishment of an insurance sales scheme using a digital platform
• Planning insurance digital marketing campaigns using digital platforms
• Planning and implementation of insurance direct marketing via email and telephone
• Maintain client relationships and develop new clients
• Marketing planning and implementation of campaigns based on the plan
• Stakeholder management in the implementation of insurance campaigns
• Develop and manage annual budget
• Liaise with global and solutions teams
...

Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands-on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!

CIC is looking for a full-time, early career Community Associate to join our team. This is a great opportunity for a natural ‘can-do’ individual with at least one year of professional work experience who enjoys working in a fast-paced environment.


YOUR DAY-TO-DAY WORK
You will join a Community ...

Are you an ambitious sales professional with experience building meaningful client relationships? Are you customer oriented and know how to sell a good product? If yes, read on!

We are looking for a motivated sales professional with experience building meaningful client relationships to grow and support our innovation community. This person will contribute to the success of our CIC Tokyo Relationship Management & Sales Team.

YOUR DAY-TO-DAY WORK
You will be working alongside the leadership team in Tokyo, selling a product and service that has a ...

A multinational pharmaceutical firm is searching for a Communication Specialist to join their team. The ideal candidate for this role will be responsible for handling all communication activities of the company's assigned products.

Responsibilities:

* Oversee external, internal, and digital communications of assigned products
* Aid in other communication activities to ensure quality deliverables
* Partner with external and internal pharmaceutical divisions for efficient processes

Requirements:

* Bachelor's degree or above
* Experience ...

A global exporter of chemicals and ingredients is looking for a Senior Account Manager. The ideal candidate will be responsible for implementing strategies for the product portfolio to achieve targets and drive business growth.

Responsibilities:

* Ensure effective communication with suppliers
* Create sales forecasts
* Strengthen customer relationships
* Handle localisation processes of product data and arrange workshops for clients
* Manage product sales and promotion

Requirements:

* 3+ years of technical sales or business developm ...

An international company that supplies specialty instruments is searching for a Lab Sales Specialist. This position will be responsible for driving business expansion by developing and implementing relevant strategies.

Responsibilities:

* Act as a market development manager in microelectronics, MP applications, etc.
* Perform market analysis to identify prospective business opportunities
* Oversee the assigned OEM business and generate new partnership opportunities
* Handle negotiation of complex deals with clients
* Prepare quality report ...

This position will lead the growth of the Device Protection and Insurtech Exchange businesses in Japan. Responsible for leading and managing strategic partners, building strong relationships with key stakeholders, driving sales and revenue growth through existing products and channels, and identifying new products and strategic growth opportunities.


Description

* Both Account Management & Sale Management
* Develop a holistic growth strategy for your target accounts.\
* Establish strong relationships with key decision-makers and influencers wi ...

◇We are currently looking for a talented Client Success Manager to join a world leader in the global financial industry.
◇Be part of a major global financial organization that puts today's biggest eCommerce security challenges at the heart of its brand.
◇This is an exceptional opportunity to be responsible for managing, growing, and retaining the customer portfolio in Japan. ...

An Account Manager position is now available at an international chemical manufacturing company. The selected applicant will be in charge of driving perfumery sales growth across cosmetic and toiletry producers.

Responsibilities:

* Define client needs to propose suitable solutions
* Ensure effective internal and external communication
* Maintain work efficiency in a global setting

Requirements:

* Bachelor's degree or above (chemistry discipline is ideal)
* 3+ years of experience in sales within the fragrance, ingredients, chemical, or ...

This is an indispensable customer success position for expanding Japan to a global company famous in the Fintech field.

We will respond to inquiries (Japanese / English emails, telephones) from customers of companies using the service on behalf of our clients.

We respond to about 20 cases a day, responding to each inquiry and increasing engagement with companies that have introduced the service.

In the future, we plan to expand to a larger team by expanding service projects. Everyone is working to grow while taking leadership. ...

• Ensure all day-to-day Customer Service & operational activities are performed efficiently and effectively in compliance with regulatory requirements, policies, and procedures
• Process management, improvement, and re-engineering to achieve corporate objective
• To execute system development, roll-out, and maintenance of operating systems
• Maintain department budget
• Develop and manage relationships with clients, vendors, and stakeholders
• Develop an annual customer service & operations plan
• Team skill development and overall ...

This is a customer success position that supports the expansion of the Japanese market for unicorn companies (foreign-affiliated companies) that provide payment services used around the world.
We are looking for members who will expand the team together and challenge the world!

As a partner for expanding Japan of a company known as a unicorn company in the Fintech field overseas, we have been responsible for customer success and sales.
It is decided to expand the Japanese market in 2022!
The current 50-member team is expected to grow to 100 more.
...

【JOB RESPONSIBILITIES】
• Achieve annual sales target
• Enhance business growth in Japan
• Developing proposals and modifying ideas for clients
• Maintain deep relationships with key industry leaders, client-side marketing executives and ad agencies
• Collaborate with other departments and business units
【REQUIREMENTS】
• 2+ years of work experience in media sales or creative agency
• Has a record of exceeding revenue goals
• Knowledge in digital media business and agency partner
• Excellent presentation skills
• Kn ...

【COMPANY OVERVIEW】
A Japanese ad tech company with branches all around Asia
【JOB RESPONSIBILITIES】
• Oversee the sales, inside sales, and CS divisions in order to achieve business objectives
• Organize and execute business plans and market segmentation
• Create reports and analyses on business performance for the management team
• Outline sales strategies for optimizing and expanding the business
【REQUIREMENTS】
• Experience in account sales and organizational management
• Experience around budgeting and planning
• Good ...

【COMPANY OVERVIEW】
A Japanese ad tech company with branches all around Asia
【JOB RESPONSIBILITIES】
• Achieve KPIs and implement measures to drive the growth of the business and gain customer loyalty
• Manage the team members to execute operational plans
• Maximize the team’s performance and efficiency
• Improve health score and Churn Rate
• Develop new services in collaboration with R&D and PdM
【REQUIREMENTS】
• Experience with B-to-B implementation consulting
• Management experience
• Experience working as an IT C ...

【COMPANY OVERVIEW】
Multinational data and analytics company
【JOB RESPONSIBILITIES】
• Maintain Japan office’s sales target goals and assisting sales team
• Create upsell opportunities in order to increase market shares
• Regularly report performance
• Keep updated information about expectations and customers on cloud-based software
• Contact current customers to improve relationship and know their objectives on a daily basis
• Maintain industrial relations with various teams in the company to improve assistance to custome ...