Customer Service ・ Jobs in Japan search results

We're seeking a bilingual Customer Project Manager to support the implementation and utilization of our Container Shipping Platform, guiding clients through the pilot phase to full deployment.


Description

* Implementing company's solution during the pilot phase on a functional level, including setting up the solution and guiding customers through the process.
* Conducting comprehensive training sessions for new users to ensure efficient utilization of our platform.
* Project management responsibilities, including hosting weekly and monthly me ...

Team Leader will manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily.


Description

* Create an inspiring team environment with an open communication culture

* Set clear team goals

* Delegate tasks and set deadlines

* Oversee day-to-day operation

* Monitor team performance and report on metrics

* Motivate team members

* Discover training needs and provide coaching

* Listen to team members' feedback and resolve any issues or conflicts

* Re ...

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service.


Description

As a Sales Support Expert, you will handle the process from the inquiry stage to the after-sales service. Among the main responsibilities:

* Sales support for the products sold to global customers - Commercial & Technical support including proposals, technical meetings, price approval, etc.
* Technical specifications and proposal discussion support of the products
* Projects Management: New Product management, Products Cos ...

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.


Description

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.

Among the Main Responsibilities:

* Supervision and control of Team's performance, providing feedback and improvement plans
* Team scheduling
* Providing cus ...

オンライン総合辞書から始まった当社は、2024年6月で創業20周年となります。
学校教育市場にさらなるDXをもたらすために、オンライン英会話をはじめとする様々なデジタルサービスを展開・拡大しようとしています。

質の高いサービスを提供し続けるために大事な役割を担っているのが「CS部門」
受注後、サービスを滞りなく実施するための調整・管理を行うグループです。
事業の領域は多岐にわたるため、 ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

You will be in a team of 3 Customer Care members, and this team reports up to APAC in Singapore, so English will be used quite frequently for training and day-to-day internal communication. This position works closely with the sales team, so issuing the invoice, handling the administrative and customer duties through Salesforce will be part of your daily tasks (they are currently trying to localize SAP as well).


Description

▪Responsible for timely and accurate generation of quotes for standard product offerings and subsequent orderplacement
...

[Tagalog interpretation for call centers]
We provide Tagalog interpretation for customer inquiries.

-Tagalog⇔Japanese interpretation
-Tagalog⇔Japanese translation
-Support for telephone and web conferences, online interviews

*Interpretation is provided by telephone. Online interpretation via video is also available. ...

[Portuguese interpretation]
We provide interpretation in Portuguese for customer inquiries.

-Portuguese⇔Japanese interpretation
-Portuguese⇔Japanese translation
-Support for telephone and web conferences, online interviews

*Interpretation is provided by telephone. Online interpretation via video is also available. ...

◎We are developing a cross-border e-commerce business!
◎We support over 1,000 Japanese e-commerce sites, including fashion, anime, and hobbies, and deliver a variety of Japanese products to the world!

Job type
Customer support

Job description
We provide a groundbreaking cross-border e-commerce service that allows you to freely shop online for Japanese products even when you are overseas, without worrying about borders! In this role, you will be handling inquiries by email from customers in English-speaking countries. It is a very rewarding j ...

We are seeking an experienced and dynamic Service Delivery Manager to lead our Customer Service (CS) operations in Japan. As part of the APAC Service Team, you will oversee a team of approximately 100 in-house employees based in Tokyo, Japan. This critical role is responsible for ensuring the highest level of service delivery to our Japanese-speaking customers across all Lines of Business within the company.


Description

* Lead and manage the day-to-day operations of the Japan CS center.
* Develop and execute strategies to enhance customer satis ...

[English telephone support for benefits]
We provide telephone support in English at the benefit application counter within the city hall.
- We respond to customer inquiries about how to apply, the start date, the date of deposit, whether you are eligible for the benefit, etc.
- We enter customer correspondence history into a computer.
*Depending on the situation, you may be asked to respond when foreigners visit.
*A manual is provided. ...

[French interpretation at call center]
I work at a multilingual call center.
We respond to customer inquiries in French and Japanese.
We will respond using phone and chat. ...

[Thai language interpretation at call center]
I work at a multilingual call center.
We respond to customer inquiries in Thai and Japanese.
We will respond using phone and chat. ...

[English information for Osaka events]
This job is to guide you around the Osaka event building in English.
We will respond in English and Japanese to overseas and Japanese customers visiting the event.
・Guidance inside the building to customers who came to the event
・Presentation of commemorative gifts, etc. ...

[3rd week - OK! Telephone support in Indonesian and English]
We respond to customer inquiries using Indonesian and English.
Telephone support is also available in Japanese. ...

[Responding to airline ticket inquiries]
・We will respond to customer inquiries regarding airline tickets in Korean.
・We will respond in Korean to any problems that passengers may have while boarding the aircraft.
・We will respond in Korean for matters such as airline ticket refunds.
- Enter correspondence history and customer information into the computer.
・Customer support (including some complaint handling) *Manual available.
▼Inquiry example
"I'd like to make a reservation..."
"I would like to change or cancel..."
“How can I get ...

[Tele appointment interpretation in Chinese]
Telephone appointment interpretation in Chinese regarding global Wi-Fi.
We will contact the Chinese corporation and arrange a meeting date. There are no quotas.
・Chinese tele-appointment interpreter *Incentives available.
・Cooperation in Japanese with sales staff
・Enter call history in Japanese in the dedicated format
・Chinese customer support, etc. ...

[Cantonese customer interpretation]
This is a customer interpreter job for a sports gym opening in Hong Kong.
・Respond to phone inquiries from gym members in Hong Kong in Cantonese
・Telephone report to Hong Kong vendor (in case of trouble)
・Enter and search customer information in Japanese using a dedicated system
・Respond to inquiries from Japanese gym members by phone or email
[Example of inquiries from gym members]
・“I want to hear more about the campaign”
・“My machine is broken, what should I do?” etc. ...