Customer Support ・ Jobs in Japan search results

In this role you will be performing administrative work (Order to Cash) and responding to inquiries from customers, and other related parties.
You will also work closely and effectively with clients/customers to improve their processes and systems to improve customer experience.
Your goal is to contribute to improving customer experience and maximizing business results.


Description

Order acceptance using the system
management
General work and related work
・
Inventory management and return handling
・
phone, email,
Customer support via ...

外資大手アパレルブランドでカスタマーサポートアソシエイトとして顧客体験の向上を達成するためのチームをサポートしていただきます。各種プロジェクトの参加にも携わっていただき、誰もが知る有名ブランドでお客様の声を直接反映できる非常にやりがいのあるポジションです。


職務内容

* コンタクトセンターからのエスカレーション対応
* カスタマーサービスの品質管理
* 交換品の対応
* 運用改 ...

The Kahala Hotel & Resort Yokohama, which has inherited the brand of The Kahala Hotel & Resort Hawaii, has opened in September 2020.

Would you like to work with us to provide high-quality services to our customers and deliver "impression" and "happiness"?

【Job Description】
・Overall hotel reservations
・Telephone reception, email and reservation creation from the system
・Responding to inquiries
・Guidance of hotel information
・Other related business

[Attractive point]
・You can hone your customer service skills at a first-clas ...

As a customer service representative for an online store, your objective is to respond to customer inquiries and provide prompt and courteous support. You will provide appropriate solutions and strive to resolve issues in order to increase customer satisfaction.

Main duties:

1. Customer support:
Respond to customer inquiries via phone, email, and chat.
Provide product and service information, and technical support.

2. Problem resolution:
Resolve customer complaints and issues quickly.
Coordinate with related departments as necessary to help ...

ラグジュアリージュエリーブランドの最高峰とも言われる企業で、修理受付担当としてジュエリー・時計・レザー・シルク製品などの修理・メンテナンスの対応をしていただきます。「企業の顔」として最上のサービスを提供していただく、非常にやりがいのあるポジションです。


職務内容

* 修理・メンテナンスの受付対応
* 納期や見積もりなど管理
* 修理センターとの連携
* 商品配送業務
* その他シス ...

As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.


Description

* Lead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance.
* Manage and monitor KPIs to ensure team objecti ...

The Team Manager will oversee 5-10 staff members, providing day-to-day management and coaching to drive performance and foster a positive work environment. Responsibilities include organizing shifts, conducting 1:1 coaching sessions, managing operations, and cultivating team morale and culture.


Description

Responsibilities:

* Provide day-to-day team management, ensuring organization for shifts, planning allocation, and homepage management.
* Conduct 1:1 support and coaching sessions, focusing on performance and development, with regular app ...

日本アムウェイはヘルス＆ウェルネスを牽引するグローバルカンパニーです。本社はアメリカのミシガン州にあり、売上世界 No.1のダイレクトセリング企業として、コミュニティ・ビジネスの機会を提供しています。

創業70周年に向けた、次世代を担う新卒の方を募集しております。

◆魅力ポイント◆
・所定労働時間7時間
・スーパーフレックス制度（5:00～22:00）
・ハイブリッド勤務（週2日出社／3日テレワ ...

・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...

A customer success position has opened up to work with global SaaS companies to achieve this through IT solutions!

■Job Description
You will provide customer success support for client companies' SaaS products.
You will respond to user inquiries via phone, chat, and email.
You will not just provide answers, but will understand the true needs of users and make optimal proposals from a wide range of products, contributing to the success of companies that adopt SaaS.
You will support Japanese users of foreign payment services in Japanese, and inter ...

常夏の国マレーシアで大手旅行サイトのカスタマーサポート業務を行っていただきます。バイリンガルスキルを活かして、世界中の旅行者により快適、お手頃、安心な旅を提供できる非常にやりがいのあるポジションです。


職務内容

* お問い合わせ対応（電話、メール、チャット）
* 航空会社やホテルなど、各所とのやりとり
* 航空券の予約確認・変更対応
* システム登録などの事務作業


理想の人材
...

Handling inquiries from players of PC online games, including world tournaments and eSports events.
Non-face-to-face support using email and chat, no phone support / Based in Yokohama headquarters.
Responding to inquiries from domestic players of globally popular PC online games derived from the same MOBA title, including RPGs, FPS, card games, and action games.
Handling inquiries such as "What are the game specifications?", "Why can't I get a refund?", "How does matchmaking work?", etc., using email and dedicated tools.
Primarily conducted in Japane ...

This Order Procssing Specialist is the responsibility of all customer oder related job, handling for Japan domestic delivery, communicating with customers and internal dept. to ensure the on-time delivery and make invoices.


Description

・Receive orders from the customers, to handle orders accordingly to take into SAP system with delivery and pricing info accurately.
・Correspond requirements from the customers about deliveries and timelines of orders.
・Issue related documents, such as Order Confirmation, Delivery notes, Invoice or Credit no ...

Global customer success
* Urgent recruitment: Japanese and foreigners who can speak Japanese and English

This is a customer success position that supports the expansion of the Japanese market for foreign-affiliated companies that provide payment services used around the world.
We are looking for members who will expand the team together and challenge the world!
In 2022, the current 50-member team is expected to change to 100-member team.

■ Specific work
We mainly handle inquiries (Japanese / English email, telephone, live chat) from customers ...

You will have the unique responsibility of managing inquiries from Japanese clients via email and phone calls, primarily within the B2B sector. While the majority of your interactions will be with Japanese clients, you'll also have the opportunity to engage with foreign clients. This makes proficiency in English communication an essential requirement for this role.


Description

* Manage inquiries from Japanese clients via email, phone calls, and in-person meetings, ensuring exceptional service at every touchpoint.
* Build and maintain strong rel ...

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.


Description

You will be part of the customer support team, preparing reports and handling the Team's schedules and checking performance, occasionally assisting clients on account related inquiries.

Among the Main Responsibilities:

* Supervision and control of Team's performance, providing feedback and improvement plans
* Team scheduling
* Providing cus ...

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, investment knowledge, and a strong dedication to the clients to help maximize their returns on investments.


Description

As the Customer Support Representative, you will respond to institutional clients inquiries/subscribers of the company's institutional software products. You will combine a thorough understanding of the products, invest ...

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for answering all incoming contacts from customers via phone, emails and chats.


Description

As the Client Advisor, you will ensure that you develop a loyal client base and maximizemaximize each sales opportunity by providing professional customer support and advice on the overall product lines. You will be responsible for ...

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands.


Description

As a Client Relations Representative, you will be dealing with requests for information, queries and issues from clients, develop and maintain a thorough understanding of the company's products and services in order to meet the clients' demands. Among the main responsibilities:



・ Sup ...

【お仕事内容】
・フロントデスクでのお客様対応
・入居／退去のサポート
・各種お問い合わせへの対応
・システムへのデータ入力、帳票作成
・各種手配業務（クリーニング、郵便物、点検・清掃の調整等） ...