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Updated 2024-05-24
Activated 2024-05-24

Hotel Team Leader - Inhouse Center up to 7M JPY!

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  • Staff Level
This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description As the B2B Hotel Team Leader, you will be responsible for managing and supporting a team of 7-15 members. Your primary role will be to oversee team performance, manage key performance indicators (KPIs), and act as the point of contact for escalations. This is an excellent opportunity for a motivated individual with strong leadership skills and a passion for the hospitality industry.


Description

* Lead, mentor, and support a team of 7-15 members, ensuring high levels of motivation and performance.
* Manage and monitor KPIs to ensure team objectives are met or exceeded.
* Conduct regular performance reviews and provide constructive feedback to team members.
* Serve as the point of contact for escalations, ensuring timely and effective resolution of issues.
* Develop and implement strategies to improve team productivity and service quality.
* Collaborate with other departments to streamline processes and enhance customer satisfaction.
* Foster a positive and collaborative team environment.


Profile

* Proven experience in a team leadership role, preferably within the hospitality or B2B sector.
* Strong understanding of KPI management and performance evaluation.
* Excellent problem-solving skills and the ability to handle escalations effectively.
* Exceptional communication and interpersonal skills.
* Ability to motivate and inspire team members to achieve their best.
* Fluency in English; and Native level in Japanese


Job Offer

What We Offer:

* Competitive salary up to 7,000,000 JPY per annum.
* Comprehensive benefits package.
* Opportunities for professional growth and development.
* A supportive and innovative work environment.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info We are a leading B2B service provider in the hospitality industry, dedicated to connecting businesses with top-tier hotel services. Our inhouse center is a hub of innovation, efficiency, and exceptional customer service. We are currently seeking a dynamic and experienced Team Leader to join our team and drive success.
English Level Fluent (TOEIC 865-)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 7000K   
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Hotel Team Leader - Inhouse Center up to 7M JPY!

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