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Updated 2024-06-10
Activated 2024-06-10

[Foreign-invested Company] Customer Support (fresh graduates are welcome)
Automatically translated job page

  • Recruiter
  • Staff Level
  • No Industry Experience Required
  • Less Than 20 Hours of Overtime
  • Online Interview
  • Business Expansion
  • Recent Graduates Welcome
  • New Graduates Welcome
  • Foreign Affiliated Company
  • Major Company
  • No Specific Experience Required
  • No Experience Required
This posting is managed by: 【LTS】Language Talent Solutions マレーシア
Company Name Company is not publicly visible
Job Type
【LTS】Language Talent Solutions マレーシア
Other Job Type - New Graduate & Entry Level
Customer Service - Telemarketing/Telesales
Customer Service - Customer Support
Industry Outsourcing
Location Asia Japan Kanagawa Yokohama

Job Description As a customer service representative for an online store, your objective is to respond to customer inquiries and provide prompt and courteous support. You will provide appropriate solutions and strive to resolve issues in order to increase customer satisfaction.

Main duties:

1. Customer support:
Respond to customer inquiries via phone, email, and chat.
Provide product and service information, and technical support.

2. Problem resolution:
Resolve customer complaints and issues quickly.
Coordinate with related departments as necessary to help resolve issues.

3. Order management:
Check, change, and cancel orders.
Track delivery status and provide information to customers.

4. Data entry and management:
Accurately enter and update customer information and inquiries.
Manage daily business reports and records.

5. Improve customer satisfaction:
Collect and analyze customer feedback.
Propose and implement service improvements.
Company Info [Measures to prevent passive smoking]
Smoking is prohibited indoors (smoking rooms available)
Working Hours 8:00~22:00

Work five days a week (including weekends)

9 hours on-call, 8 hours working
Job
Requirements		 [Requirements]

1. High school graduate or above
2. Business level Japanese communication skills
3. Excellent communication and interpersonal skills
3. Basic PC skills (Microsoft Office, CRM system, etc.)
5. Multitasking ability and stress tolerance

[Preferred skills and experience]

Customer service experience at an e-commerce site
English Level Minimum Communication Level (TOEIC 225-470)
Japanese Level Native Level
Chinese Level None
Salary JPY - Japanese Yen JPY 3000K - JPY 3500K   
（Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 291.667K *Divided into12month ）
Other Salary
Description		 Social Insurance
Education/ Training
Job Contract
Period		 Full-time employment
Nearest Station 2 minutes walk from Miratomirai Station
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