Jobs in Japan search results

未経験の方大歓迎！
英語スキルを活かして、IT業界へチャレンジできます★

【職務内容】
大手通信企業内でのITサポート業務（日本語・英語）
企業からの問合せに、対応していただきます。
※メール対応がメインですが、一部電話対応もあります。

・一般的なPC操作、トラブル対応
・業務で使用するアプリケーションに関しての質問
・IDやパスワードなどアカウント関連
・サーバー状況の監視、報告

...

[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.

②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...

①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪

② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...

■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).

■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...

【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...

Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.

As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.

This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...

EIRE Systems provides onsite professional IT Services to a major global foods brands company in Tokyo, and we’re looking to hire an Administrative Assistant to support the internal IT Service Desk. The position works onsite at the client's offices in the Taito-ku area.

The purpose of this role is to provide a mix of IT department related admin/clerical tasks and assist with technical support work for all end users in the Tokyo head office.
It's a small local IT team, working together with colleagues in Japan and supported by the global IT Service ...

Position Overview:

This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:

-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...

エイラシステムのテクニカルサポートでは、企業を対象にITサービスを提供しております。顧客は大手外資系グローバル企業が中心です。

各クライアント企業においてグローバル規模で展開されているIT環境。
その日本ローカルサポート（L2）としてITサポートのスキルや経験、語学力を活かせるポジションが多数あります。
現在、弊社チームの一員としてご活躍いただける方を通年募集しております。

主なサ ...

Are you looking to take your technical/Help Desk career to the next level?

This challenging desktop support role supports the Trading floor users of a multinational banking / financial services institution.

You will work with other IT team members to support Japanese and English systems, Active Directory System Administration, installation of software and patches, building/configuration of laptop and desktop computers, general support for the Windows environment, Microsoft Office (especially Excel), and email (Outlook/Exchange).

Working on the b ...

Attractive points
★Hybrid work
★English skills can be utilized (interaction with overseas branches)
★Large-scale global projects

[Job description]
⚫︎Support the design/construction/deployment of support and help desk operations for file sharing systems to be built in data centers in Southeast Asia.
1. Support for grasping the current situation/definition of requirements
- Creating and updating current situation survey materials
- Coordinating and implementing interview surveys with stakeholders
2. Design support
- Creating operation ...

Due to business expansion, we are looking for Bilingual Onsite IT Support Lead/Manager!

Job Summary
The Lead IT Supporter is responsible for coaching and assisting the on-site personnel with technical and procedural support questions, providing customer service to clients and customers, maintaining quality standards and SLAs, performing reporting and administrative functions and assisting the Manager as needed.
The Lead may be asked to participate and/or lead meetings and projects. When Management is not available, the Lead will provide leadership ...

As an Onsite Support Technician with a minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

・Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
・Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
・Perform onsite updates, configuration changes, or software installations.
・Provide onsite technical assistance to End Users.
・Identifies potential issue ...

◇Recruiting IT and communication equipment support staff◇

[Job description]

IT and communication equipment may sound difficult, but basically, if you have any problems, you can consult with IT engineers at the Singapore headquarters.

Most contact from customers will be by email, but there may be phone calls in English. You can calmly proceed with your work by using translation sites for unfamiliar words. Even if you have no experience, if you are interested in IT networking, you can be fully active in this job.

◆Basically no business tr ...

Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.

· Front line owner for the tickets coming from the users (doing the follow-up of the tickets during their lifecycle) SPOC and responsible of the escalation to other groups.

· Analyze the information about the user’s issue, collect as much information as possible (computer system name, screen name or report name, error or warning message displayed on the screen, any logs fil ...

Provide Level 2 technical support, serving as a primary point of contact for resolving complex issues escalated from first-level support or directly from users.
Manage and troubleshoot server-related tasks across various Windows Server technologies, including Hyper-V, Citrix, SCCM, Active Directory, and AWS.
Monitor the IT server infrastructure's performance and stability, using global tools to proactively address and mitigate issues.
Communicate effectively with management, ensuring that all technical issues and resolutions are reported in a timely a ...

EIRE Systems partners with a large multinational company which has many branch offices throughout Japan, each branch is required to conform to the company’s global IT standards (i.e. standardized computing endpoints, networks, connectivity and software applications). The prime focus for this position is on implementing changes and supporting the transition for each location across Japan.

In this role, you’ll report directly to the Head of IT for Asia Pacific (based outside of Japan), functioning separately to, but in collaboration with, local and ...

ITインフラの管理、ユーザーサポート、システム最適化を担当します。


Description

* ITインフラの管理と運用：ネットワーク、サーバー、ストレージシステムの設定、監視、保守を担当し、安定した運用を確保します。
* ユーザーサポート：社内の従業員に対して技術サポートを提供し、PCやネットワーク、周辺機器に関するトラブルシューティングを行います。
* システムの最適化：システムパフォーマンス ...

Support a major PC migration project for one of the top banks in Europe. You will be using both Japanese and English working in an international team. This job is a FIXED contract for a 1-year project.


Description

* Physically set up computers and software system installation (laptop kitting)
* Communicate with both end-users and external vendors
* Perform daily service desk duties and gather feedback from users


Profile

* 2 to 5 years of IT support experience, experience in the financial services industry is a HUGE plus
* Familiarit ...

The main focus is on PC replacement, kitting, and verification work, with the candidate handling L2 face-to-face support by appointment only. The role requires experience with Windows 10, Office365, and iPhone/iPad, and involves a significant amount of light work such as kitting and repairs.


Description

* Handle PC replacement, kitting, and verification work.
* Provide L2 face-to-face support by appointment, addressing technical issues and problem-solving effectively.
* Manage tasks and responsibilities independently without requiring hands-o ...