Tech Lead/Lead Engineer
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Management of the development team for the app and member authentication platform used by online supermarkets
,the member authentication platform is being gradually deployed to various e-commerce and apps of the Group, and is a task that supports mission-critical large-scale systems.
Currently, we aim to integrate the more than 90 IDs within the Group (one ID), realize single sign-on between each service, and realize data utilization across the Group.
Management of project managers/engineers, upstream processes of system development (including systemi ...
Excellent customer-facing skills
Excellent written and oral communication skills in at least two languages: English/Japanese/Chinese/Korean
Strong attention to detail and exceptional analytical and problem-solving skills
Excellent presentation skills
Excellent leadership and motivational skills to lead the team to high performance ...
Support for network equipment deployed in customer networks (routers, network switches, firewalls, VPNs, AAA, wireless access points, etc.)
troubleshooting
Environment settings
Device analysis and evaluation to check device performance
Documentation of procedures for configuration and troubleshooting
Customer support (written and conversational)
Intermediate level
In addition to associate-level duties, you will be responsible for the following:
Complex service activities, remote support, and optimiza ...
Client interfacing.
Manage the overall performance of a team of customer service representatives.
Day-to-day team management in accordance with requirements and SLAs.
Prompt identification and resolution of issues including implementation of preventative measures.
Provide high-quality agent coaching to ensure proper understanding of products and services, compliance in client’s policies, and delivery of the best customer service
Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints
Pr ...
Experienced in Test engineer
Japanese native level speaker
Test automation and manual automation
Report to test leader
Japanese Language: Native level Japanese JLPT N and business level english ...
Application integrated test Lead
Experienced big and complex deal
Japanese native level speaker team management
Report to japan ISD Senior Architect and project manager
Japanese Language: Native level Japanese JLPT N and business level english ...
Developing and implementing policies and procedures for the service desk team to ensure that each member has the tools to perform their job effectively.
Establishing and maintaining customer service standards for the service desk team and monitoring performance to ensure that these standards are met.
Ensuring that all equipment is functioning properly and responding to requests for new equipment where needed.
Managing the workload of the service desk team to ensure that all tickets are resolved within the specified time frame.
Creating or updating se ...
■ We are currently seeking a Lead Engineer to join one of our client's teams, a company that is a leader in the Medical Big Data domain.
■ In this position, you will be responsible of decisions, collaboration with business stakeholders and other teams, service operation, monitoring, technical support, and initiatives to enhance software and service quality of our client company. ...
◇We are currently looking for a talented Tech Lead to join a rapidly growing market in Japan and the rest of the world.
◇This is an exceptional opportunity to be responsible for leading the technical direction of the entire product within the Japanese and overseas markets. ...