• Handling technical inquiries raised via email, phone and / or in-person for tier-2 and -2.5 support.
• Schedule, monitor and deliver support for end-users within agreed SLA levels.
• Escalate support inquiries to tier-1, -1.5 and / or 3, if needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Demonstrate the ability to identify and escalate requests for approval, if and when needed.
• Establish a professional communication, in writing and verbally, with internal (BIOS) and external ...
Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to Data Center operations from the IT department.
・ Handle a request call and/or email for the datacenter services which is related with Event
Management, Incident Management, Problem Management, Request Fulfillment and Access
・ Support clients visiting the datacenter with the secure operation (i.e. Administration, Physical
security check, Escorting to workplace ...
BiOS is looking for a desktop support engineer to work for our highly regarded client, a global cloud computing company in Tokyo.
This is a great opportunity for those who have working experience of IT helpdesk and would like to take your experience further at fast-paced and international atmosphere.
Provide technical support for Windows and Mac environments.
Provide technical support for the desktop hardware including printers, PCs, Laptops, monitors.
Provide diagnostic assistance to the IT Team, in regards ...
Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
Fulfilling IT support service needs, achieving goals and expected deliverables in accordance to the customer policies, procedures, and processes.
Providing technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other customer IT infrastructure with incident management excellence.
Windows OS support, Provi ...
• Perform refresh, installs, moves and changes for desktop and laptops.
• install currently supported Microsoft operating systems onto a desktop and laptop;
• load an image onto a desktop and laptop;
• load standard software applications such as Microsoft Office or other scripted installs;
• install (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals;
• find faults with basic office environment IT related problems (connectivity, application errors, operating system issues);
• replace compone ...
BiOS is looking for skilled deskside engineers to join international support team servicing our highly regarded Global clients. This is a great opportunity for those who have experience working as an IT helpdesk or technical support engineer and would like to take your experience further at fast-paced and international atmosphere.
■Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support.
■Schedule, monitor and deliver support for end-users within agreed SLA levels.
■Escalate s ...
BiOS is looking for skilled deskside engineers to join international support team servicing our highly regarded Global clients. Fast Moving, Highly demanding environment where you will be expected to undertake key aspects of maintenance and deployment work on Wintel PC.
Responsibilities include but are not limited to the following:
■Responsible for delivering BAU, the day-to-day tasks and ensure customer’s downtime is minimum.
■Become familiar with all aspects of customer’s IT environment and keep knowledge up-to-date.
■Fulfilling IT su ...
*Support the continued development and management of existing clients
*Serve as the BiOS frontline and primary point of contact for onsite staff
*Create documentation like manuals, RFP, quotes, reports etc required by client and company
*Manage client invoice, staff salary and contracts.
*Manage hiring process for candidates.
*Support and develop relationships with suitable recruitment vendors
*Propose, develop and draw up agreements for vendor partnerships
BiOS is looking for a bilingual data center operator to provide services for several Japanese and international clients.
・ Provide facility support and escort visitors inside the data center
・ Manage server room entrance/exit record
・ Server/network rack management: correspond to requests including open/close, key rental/management, layout management, etc.
・ Secure rack mount space, manage rack floor layout
・ Provide server related services including; kitting, racking/removal, power on/off, cable connection/disconnectio ...
・ Install, move, add, and change (IMAC) server and other hardware in data center
・ Coordinate with local vendors regarding technical support of network and server
・ Provide both scheduled and unscheduled troubleshooting support
・ Manage hardware assets on-site. Coordinate schedules of product shipping and receipt
・ Escorting vendors and visitors inside the data center
・ Report operation scopes weekly and monthly
・ Other ad-hoc tasks when requested by the client
・ Manage backup tapes and internal file transfers
■ Business content
When you join the company, we will entrust you with the service desk work that responds to various requests related to system operation from customers at the data center.
I work at a global data center that provides a wide variety of services to customers, so I can improve my English!
There is also training for new employees, so you can work with peace of mind!
Several people who have no actual work experience have joined the company and are active!
■ Business content
When you join the company, we will entrust you with desk-side engineering work as an IT technical support engineer.
You can feel the contribution to the client through your work while responding to various inquiries and requests.
・ Hardware IMAC
・ Software IMAC and setting work
・ Support for server engineers and network engineers
・ Coordination with third-party support (cooperation with other teams such as printers and telephone equipment, support implementation)
・ Identification of the cause of ...