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Updated 2024-07-11
Activated 2024-06-03

Bilingual Data Center Engineer/On-Site Remote-hands Service

  • Employer
  • Staff Level
Company Name


Job Type
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Hardware/Network) - DevOps/DevSecOps Engineer
Industry Outsourcing
Location Asia Japan Tokyo

Job Description BiOS is looking for data center engineers to join international support team servicing a global provider in Tokyo.

Remote hand technician:
• Providing basic technical support to remote clients or data center customers
• Performing physical tasks such as rack, cabling, and equipment installation
• Responding to and resolving service requests in a timely manner
• Coordinating with other technicians, engineers, or support team
• Keeping accurate records of work performed
• Following established procedures to ensure safety and security in the data center environment

In addition to the above, the job duties of a remote hands technician also involve coordinating and
communicating with customers. This includes responding promptly to customer requests or issues, and coordinating with other team members or managers as needed. Proper reporting of progress and results of work performed is also an important aspect of the job.

Support operating a service desk:
•Support service desk operation such as managing requests, escort the customers, receiving call .etc
• Receiving an escalation from service desk
• Creating and maintaining manual, knowledge articles and other documentation
Company Info Expansion of Services
No smoking indoor (only in allocated places)
Working Hours 1. AM Shift 09:00-17:30 1hr break
2. PM Shift 13:00-21:30 1hr break
3. Night Shift 22:00-06:30 1hr break (Respond on days when tasks are available)
Required skills:
• No IT experience is acceptable as long as he is bilingual
• Strong interest in IT and technology
• Willingness to learn and take on new challenges
• Excellent communication and teamwork skills
• Must flexible with shifting work schedule as needed.

Bonus Points
• Knowledge in troubleshooting of Server/ Network hardware
• Knowledge in working for a data center or equivalent.

Requires Languages:
English: Business level
Japanese: Business level
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary Depends on experience   
Other Salary
Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Holidays Paid Holidays
Five-Day Workweek
Child-care Leave
Job Contract
Contract leading to permanent position

Please apply from here


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Bilingual Data Center Engineer/On-Site Remote-hands Service