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Updated 2025-04-24
Activated 2025-04-24

Bilingual Support Engineer+ Voice VoIP (-10M)- Global Firm

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Hardware/Network) - Network Engineer
IT (Hardware/Network) - Communication Infrastructure (Including ISP and Career)
IT (Other) - IT Help Desk
Industry Banking/Securities
Location Asia Japan Tokyo

Job Description Give operational support + Voice (VoIP) to a Global Financial Firm (Trading floor)

You will be involved in Trader Voice, Enterprise Voice, and Voice Recording systems as well as Infrastructure operational support.


Description

* You will be responsible for the support of the Voice Infrastructure to support
* Carry out the functions of the Tier 1 Service Desk with adherence to ITIL 2011 based processes and within the timeframes associated with IPC's SLA agreement. Provide local first point of contact for incident management and service requests. Coordinate handoff to other onsite engineers to provide a continuous global follow-the-sun service.
* Ticket lifecycle support (Incidents, Changes, Service Requests)
* Technologies in scope:
a. IPC Technologies:
b.Voice recording - follow processes to route tickets to VR support group
c.Cisco CUCM dialtone - follow processes to route tickets to PBX support group
d. SBC for untrusted SIP trunks - follow processes to route tickets to SBC support group
e.LAN/WAN networking - follow processes to route tickets to network support group.


Profile

* Business skills in both Japanese and English
* Experience with IT Infrastructure technologies and VoIP Telephony technologies.
* Experience working with ITSM system
* High energy and motivated individual
* Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives. Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources.
* NO VISA SUPPORT


Job Offer

-Flexible environment to improve your career

-Traning Allowance

-20 Days Annual Leave

-Global members


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Samantha Galeana on +813 6832 8971.
Company Info A financial services firm headquartered in Tokyo, this company focuses on connecting global talent with opportunities in Japan's dynamic financial sector.
Job
Requirements		 Skills in Japanese and English
Experience with IT Infrastructure technologies and VoIP Telephony technologies.
Experience working with ITSM system
High energy and motivated individual
Experience supporting global customers, working with a wide array of individuals from ends users to customer's business executives. Must demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of geographically dispersed resources.
NO VISA SUPPORT
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 7500K - JPY 10000K   
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