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Updated 2025-04-28
Activated 2025-04-23

[Use your English! Customer Service work at a foreign company] Annual salary of 5 million yen or more / 1 interview / No job change count @ Tokyo
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This posting is managed by: iHOLON Co.,Ltd
Company Name Company is not publicly visible
Job Type
iHOLON Co.,Ltd
Customer Service - Customer Support
Customer Service - Telemarketing/Telesales
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description [Job Description] *Please work in one of the following departments according to your preference

◆CSG Department (Customer Service)
8:00-21:30 / 8 hours (shift system) / 5 days a week including weekends and holidays
・Inquiries before and after reservations
・About billing, etc.

◆CSP Department (Hotel Partner Service)
9:00-19:30 / 8 hours (shift system) / 5 days a week including weekends and holidays
・Confirm the situation by phone with the hotel
・Negotiations with the hotel, etc.

<Examples of inquiries>
Changes and cancellations of reservations
Confirmation of payment
Confirmation of shuttle bus
Meal requests
How to use the reservation system, etc.
(Japanese calls 70% or more, English calls up to 30%)

After joining the company, there will be about 3 weeks of training, so even those without experience can work with confidence!
Company Info [Business Overview]
The company provides bilingual customer service for the online travel agency with the largest number of users in the world.

[Work environment, corporate culture, etc.]
We have people with a variety of goals working here, from those who want to utilize their language skills, to those who want a job with a good work-life balance, to those who want to advance their careers.

This is perfect for those who want to work in a global environment! New graduates, second-time new graduates, and those with no work experience are also welcome! No matter how many times you've changed jobs!
Working Hours 8:00-21:30 / 8-hour shift (shift system)
Job
Requirements		 [Qualifications]
-Business level English
-Native level Japanese

*We place special emphasis on speaking and listening skills (70% of the language used in actual work is Japanese, 30% is English)

[Preferred conditions]
-Ability to solve problems independently
-Positive and flexible behavior and attitude
-Excellent teamwork skills
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 5500K   
Other Salary
Description		 [Salary details]
Expected annual salary: 4.5 million yen to 5.2 million yen
Monthly salary: 330,000 yen to 380,000 yen
Incentives: Yes

[Welfare and benefits]
Social insurance, transportation expenses, health check, lunch allowance (690 yen per day), commuting allowance (up to 50,000 yen/month), free dress code and hairstyle
Holidays [Holidays and vacations]
Vacation system: maternity leave, childcare leave, paid vacation, nursing care leave, special vacation
Paid sick leave: 5 days per year
Paid annual leave: 10 days per year
Nursing care leave, maternity leave, childcare leave, anniversary leave, marriage leave, sick leave, child nursing care leave
Job Contract
Period		 Contract employee employment (contract renewed annually)

- Possibility of promotion to full-time employment
- Employment after retirement (62-year-olds are also active!)
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