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Updated 2025-04-14
Activated 2025-04-11

Foreign-affiliated company [Client service position] No experience necessary / Overseas business trips available
Automatically translated job page

Company Name

Crimson Interactive Japan Co.,Ltd.

Job Type
Crimson Interactive Japan Co.,Ltd.
Customer Service - Customer Support
Other Job Type - New Graduate & Entry Level
Sales/AE - Customer Success/Client Success
Industry Other
Location Asia Japan Tokyo Chiyoda

Job Description ★People who want to use their English skills to work globally
★People who are interested in academic fields such as universities and research institutes
★We have a well-established training system so you can learn
★We are a global company with offices in Japan, India, Taiwan, the UK, the US, and China

[Job Description]
- Customer Service
You will respond to inquiries about quotes and payments from Japanese customers (mainly professors and researchers) by phone, email, chat, etc.

- Client Management:
You will aim to build relationships and strengthen services while responding to inquiries from clients. From creating quotes to delivery and after-sales service, you will be responsible for internal coordination (communicating with a team of project managers, academic editors, and quality experts) to ensure that client requirements are met.
Company Info Crimson's culture nurtures our team members, called Crimsonites, to achieve their best and become the best version of themselves, both personally and professionally. We provide a safe, secure, and rewarding environment that supports long-term career success. At its core, Crimson's culture empowers everyone to speak freely, learn passionately, work flexibly, and grow without fear.

Open communication | Meritocracy | Creative thinking | Casualness | Customer-centricity

[Measures to prevent passive smoking]
Smoking is prohibited indoors
Working Hours 8 hours (Typically 9 am to 6 pm)
Job
Requirements		 Desired Skills:


Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)


Written and verbal communication in Japanese and English (bilingual)


Ability to manage customer communications via email, phone and chat


Excellent time management and problem solving skills


Excellent planning and organizational skills


Excellent typing speed


Attention to detail
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 3500K - JPY 4500K   
Other Salary
Description		 Fully equipped with social insurance
Full transportation allowance
education training
Holidays 2 days off per week (Saturday, Sunday, and public holidays)
New Year's holiday
Paid holidays
Celebration and condolence holidays
Job Contract
Period		 full-time employee
Nearest Station Akihabara, Ochanomizu, Suehirocho, Yushima
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