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Updated 2025-04-03
Activated 2025-04-03

Customer Service TEAM LEAD - FS Trading Company!

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Finance - Other
Location Asia Japan Tokyo

Job Description As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency.


Description

As the Customer Support Team Lead you will be focusing on building and leading a strong support team, developing customer-centric processes, providing valuable feedback to product development teams, improve operational efficiency.



Among the Main Responsibilities:

* Work closely with the global CS Teams and product Teams to improve customer experience and optimize product features
* Build and lead a strong CS Team for Japan
* Process operations related matters such as customers onboarding, deposits and withdrawals
* Handle customer inquiries via phone, emails, chats about the company services


Profile

The ideal candidate comes from the financial services industry and has leadership experience in customer support. Among the main qualifications:



* Customer service experience in the Financial Services industry
* Leadership experience supervising/managing members
* Fluent level of Japanese and English (both verbal and written)
* Okay to take the JSDA and FFAJ licenses upon joining unless already in possession


Job Offer

* A supportive and collaborative work environment
* Comprehensive training programs
* Flexible hybrid work environment
* Opportunities for professional growth and development
* A rewarding leadership role in the Financial Services Industry

If you are a passionate and committed professional looking to make a significant impact in a leading organization, we encourage you to apply.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info Our client is a global Fintech company which develops and successfully operates a leading online trading platform with users all over the world. The company is listed in the London stock exchange.
Job
Requirements		 The ideal candidate comes from the financial services industry and has leadership experience in customer support. Among the main qualifications:

・ Customer service experience in the Financial Services industry
・ Leadership experience supervising/managing members
・ Fluent level of Japanese and English (both verbal and written)
・ Okay to take the JSDA and FFAJ licenses upon joining unless already in possession
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 7000K - JPY 10000K   
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