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Updated 2025-04-20
Activated 2025-04-20

Order Fulfillment Manager position at American Medical company

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Call Centre Manager/SV
Industry Medical devices
Location Asia Japan Osaka

Job Description Under the direction of the Customer Service Director and in cooperation with outsource company, adjust
work priorities and optimize personnel assignments according to daily order progress to ensure the
required order cut time of customer orders.


Description

⚫ Monitor the progress of operations in the supply chain from Order to Cash and confirm that
operations are running smoothly.
⚫ Improve internal and external services in Consignment business(short-term and long-term lending )
and sales operations.
⚫ Coordinate work priorities with outsourcing companies to meet customer order cut time as necessary.
⚫ The position will measure and visualize work productivity, work quality, and customer service
performance, and formulate and implement measures for improvement.
⚫ Improve and standardize various business processes and procedures to contribute to smoother
business operations.
⚫ The team identifies areas for improvement in the Order Processing team's operations in order to
meet the order cut time, and promotes improvement activities aimed at establishing a more effective
operational structure.


Profile

⚫ Experience in Customer Service field work planning and coordination with related departments, as
well as supervisory duties such as center work orders
⚫ Experience as a user of various integrated systems (ERP) such as SAP or Oracle
⚫ Lean Six Sigma methodology, statistical analysis, and root cause analysis


Job Offer

1

Global Presence: My client has a strong global presence, with operations in over 100 countries. This extensive reach enables the company to effectively serve healthcare providers and patients worldwide, contributing to its market leadership and growth opportunities.
2

Partnerships and Collaborations: My client collaborates with healthcare professionals, academic institutions, and industry partners to drive innovation and advance medical technology. By fostering partnerships, they stay at the forefront of medical advancements and continues to deliver impactful solutions.
3

Commitment to Sustainability: My client is committed to sustainability and corporate responsibility. The company implements environmentally friendly practices throughout its operations, including energy-efficient manufacturing processes and waste reduction initiatives, aligning with the growing demand for sustainable healthcare solutions.
Company Info My client is a leading medical technology company that offers a range of innovative products and services in medical devices, surgical equipment, and orthopedic implants.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 10000K - JPY 13000K   
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