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Updated 2025-03-13
Activated 2025-03-13
Activated 2025-03-13
Senior Operations Manager - BPO/Outsourcing
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Outsourcing |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
We're seeking a Senior Operations Manager for our international BPO company to oversee call center operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning. Description * Oversee and manage various operational aspects of the call center, handling multiple accounts. * Drive business development initiatives to expand client base and service offerings. * Develop, monitor, and improve KPIs to ensure optimal performance and efficiency. * Manage cost and budgeting processes to align with financial goals. * Enhance stakeholder relationships and manage client expectations. * Implement strategic plans for operational improvements and process enhancements. * Collaborate with international clients, utilizing strong English communication skills. Profile Requirements: * Native-level proficiency in Japanese and fluent in English. * Minimum of 2-3 years of experience in call center management. * Proven expertise in stakeholder management. * Strong business development and strategic planning skills. Job Offer Salary: Up to 10M JPY - negotiable depends on your experience Location: Tokyo 23 wards, Hybrid setup (up to 5 days in the office per month, subject to change) To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698. |
| Company Info | Join a leading international BPO company with a global presence, offering a comprehensive range of services including customer care, technical support, customer acquisition, digital solutions, analytics, and back-office support. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 7000K - JPY 10000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
