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Updated 2025-03-12
Activated 2025-03-12

Service Desk Agent (Japanese Speaker - Native & Non-Native | Fresh Graduates)

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type IT (Other) - Other
Other Job Type - New Graduate & Entry Level
Industry IT Consulting
Location Asia Malaysia Kuala Lumpur

Job Description Key Responsibilities:
- Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
- Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
- System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
- Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
- Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
- Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.
Company Info The company has operations in different regions around the world, including Japan, and provides digital services globally.
We have built large-scale, cutting-edge systems that leverage our advanced technologies and extensive track record, garnering the No. 1 market share in Japan and a top-class position worldwide in the IT services field.
Working Hours 24/7 (Rotational Shift)
Shift timing will explain during the interview or after interview
Job
Requirements		 Skills & Qualifications:
- Diploma holder and above
- Open for Native and Non-Native Japanese
- Excellent written and verbal communication skills in Japanese. (N1 or N2)
- Must have valid passport min 16 months and above
- Willing relocate to Kuala Lumpur, Malaysia
- Demonstrated ability to carefully follow detailed instructions and operational manuals.
- Experience with incident management tools for example Service Now.
- Excellent problem-solving and analytical skills with meticulous attention to detail.
- Ability to work independently and as part of a team.
- Ability to work effectively under pressure and manage multiple priorities.
- Ability to work a rotating shift schedule, including weekends or public holidays.
- Work exclusively on-site in a designated project room in HQ.
- Training will be provided for successful candidates.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary MYR - Malaysian Ringgit MYR 78K - MYR 118K   
Other Salary
Description		 Education/ Training
Language Allowance
Shift Allowance
Employment Pass (Visa) provided for foreigner candidate's
Annual leave
Medical Benefits
Others
Holidays Five-Day Workweek (Off day 2 days per week - it's not fixed)
Sick Leave
Nearest Station - Nearest with Public Transport
- Easy to find food
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