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Updated 2025-03-06
Activated 2025-03-06

IT Helpdesk Specialist | US Retail Brand

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Other) - IT Help Desk
Industry Luxury Goods
Location Asia Japan Tokyo

Job Description We are looking for IT expert for a prestigious Retail brand, ensuring seamless technology experiences in a dynamic retail environment. Leverage your bilingual skills and tech-savvy expertise to support a leading American company in Tokyo.


Description

* Provide Technical Support: Address and resolve IT issues for end-users, ensuring minimal disruption to retail operations.
* Monitor Systems: Oversee and maintain IT infrastructure, including hardware, software, and network systems, ensuring optimal performance.
* Troubleshoot Issues: Diagnose and fix hardware and software problems promptly, providing clear communication throughout the process.
* Manage Tickets: Operate the helpdesk ticketing system, ensuring all requests are logged, prioritized, and resolved efficiently.


Profile

* Experience: A minimum of 2 years in an IT support role, any industry is welcomed.
* Skills: Bilingual proficiency in English and Japanese, with knowledge in hardware, software, and network systems.
* Cultural Fit: A professional demeanor, with a passion for luxury and retail brands and a commitment to delivering high-quality service.


Job Offer

* Competitive salary and benefits package.
* Opportunity to work with a well-established European retail company and gain exposure to international practices.
* Continuous learning and professional development opportunities.
* A collaborative and inclusive work culture that values diversity and innovation.
* Career growth prospects within a rapidly expanding organization.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Peryhan Essam on +813 6832 8691.
Company Info Our client is a is a renowned American brand, celebrated for its craftsmanship, innovation, and timeless elegance. With a global presence and a commitment to excellence, we offer an inspiring work environment where your skills will shine. We foster a culture of luxury and service, reflected not only in our products but also in our team's dedication to quality.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
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