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Updated 2024-12-13
Activated 2024-11-22

IT helpdesk

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
IT (Other) - IT Help Desk
Industry Distribution/Retail
Location Asia Japan Tokyo

Job Description * You will be responsible for IT support and administration jobs at global health care company.
* You will collaborate and communicate with global team by email.


Description

* Provide assistance to users facing technical issues with hardware, software, or network problems. This includes diagnosing problems, offering solutions, and escalating issues to higher-level technical teams if needed.
* Troubleshoot and resolve issues related to computer systems, applications, and peripherals to minimize downtime and disruptions.
* Continuously monitor network performance and system health to identify and address potential issues before they impact users.
* Install and configure new hardware, such as computers, printers, and peripherals, as well as software applications by collaborating project globally and locally.
* Maintain detailed records of support tickets, incidents, and resolutions to track trends and improve support processes.


Profile

* In-depth knowledge of various operating systems (e.g., Windows, macOS, Linux), software applications, and hardware components.
* Ability to have experiences using management tools (e.g., Snow, SCCM)
* Strong interpersonal skills to interact effectively with users, understand their issues, and provide clear, patient assistance in Japanese and English.
* Ability to work effectively as part of a team, sharing knowledge and collaborating on complex issues.


Job Offer

* Hybrid working style
* Collaborative and supportive team environment globally and locally.
* Comprehensive training and professional development opportunities.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ayaka Iwaki at +81 3 6832 8658.
Company Info Our client is a global direct selling company that focuses on a wide range of consumer products. They provide high-quality products, unique platform to innovate, connect globally, and grow both personally and professionally. As they have built a solid reputation for reliability and quality, this strong brand presence helps attract both customers and potential distributors, contributing to its ongoing success.
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 5000K - JPY 5500K   
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