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Updated 2025-03-27
Activated 2025-01-10

[English & Work from Home] Customer Success | Foreign-affiliated transportation tech company | Utilize your language skills
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This posting is managed by: EPS Consultants LLC
Company Name Company is not publicly visible
Job Type
EPS Consultants LLC
Administrative - International Affairs
Sales/AE - Customer Success/Client Success
Consulting - IT Consulting (Other)
Industry Telecommunications/Information Services
Location Asia Japan Tokyo Chuo

Job Description We provide delivery route optimization systems for logistics companies and ride-sharing apps for local governments and transportation companies. You will be responsible for supporting our customers in using and continuing to use our services.

[Major duties]

- Onboarding training/launch support

- Customer success/customer support

- Proposing other solutions based on customer issues

- Answering customer inquiries, submitting reports, proposing service improvements, etc.

You will analyze and identify problems related to system operations in Japan, and propose and solve them to the Singapore team. English will be used in your work, so you will be able to utilize your English skills.

Customers: Municipalities, government agencies, transportation companies such as buses and taxis, logistics companies, etc.
Company Info Our proprietary, patented routing algorithm is a technology that solves the problem of how to transport more people and goods with fewer vehicles and fewer driving distances. We are the market leader in route optimization technology in Southeast Asia, with operations in Singapore, Japan, the Philippines, Thailand, etc.

We address the challenges of transporting people and goods in the world's most congested cities. Large companies in various industries, including shipping, logistics, aviation, pharmaceuticals, electricity and gas, banking, real estate, and public transportation, use our technology to improve the convenience and happiness of their employees' travels and reduce costs.
Working Hours 9:00-18:00 (1 hour break)
Job
Requirements		 [MUST]
- Experience in sales, customer success, or other corporate customer negotiations
- Business level English skills
- Excellent schedule management skills and the ability to perform multitasking tasks
- Able to build good relationships with various stakeholders

[WANT]
- Experience working in the logistics and transportation industry
English Level Business Conversation Level (TOEIC 735-860)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description		 Social insurance provided, transportation expenses fully covered
Job Contract
Period		 Full-time employment
Nearest Station Yotsuya Station, Kojimachi Station, Hanzomon Station
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