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Updated 2024-06-12
Activated 2024-06-12

Flexible working hours! Tourist service sales manager for overseas VIPs - Creating social impact☆
Automatically translated job page

  • Employer
  • Manager Level
  • Flextime System
  • Five Days Workweek
  • Online Interview
  • Regional Revitalization
  • Business Expansion
  • Language Skills
  • No Age Restriction
  • Rapidly Growing
  • Working Parents Welcome
  • Experience Welcome
Company Name

TOKI Inc.

Job Type
TOKI Inc.
Hospitality Business Specialists - Travel Industry Related
Executive - Manager (Sales/Marketing)
Planning/Marketing/PR - R&D Planning
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Japan Tokyo

Job Description [Mission]
We run a service (www.toki.tokyo) that allows foreigners visiting Japan to experience authentic culture/travel. We create cultural experiences with artisans and traditional culture practitioners from all over the country, and provide new travel experiences to overseas VIPs and corporations using our own travel tools. There is a high demand for themed trips and cultural learning trips rather than ordinary sightseeing, and since launching, we have been introducing several thousand wealthy foreigners to the special experiences we provide each year.

We are looking for a sales manager to strengthen our department to meet the growing needs. We are looking for someone to manage the curators of tours for wealthy people visiting Japan.

[Details]

-Human resource management: Managing 5-10 curators (full-time employees to agents)

-Operation management: 1-on-1 meetings, participation in regular meetings, motivation management, etc.

-KPI management: Managing sales progress, member management, CEO reporting

-Managing and improving service quality

-Travel agency management

-Recruiting curators together with recruiting staff

-Customer support (handling complaints *consulting with agents on how to write)

-Participating in regular meetings of the SaaS team (about twice a month)

[What you can expect]

-Managing operations associated with the above tasks and training new team members and field guides, etc.

-Staying close to clients and constantly learning the knowledge they need to provide the best time and experience, and applying it to new planning of experiential products

-Aiming to build better relationships by continuously contacting clients and suppliers, laying the groundwork for providing high-value-added services

-Proposing and improving operational flows for efficient business execution

-Managing team performance and growing together with the team to achieve goals

-Clarifying goals in team meetings, communicating priorities, and sharing success stories
Company Info <Features of TOKI>

Know the "real thing" and how it is provided: Value provided

Increase cultural capital: Experience Japan's top-class culture yourself
Services for super VIPs, a service not available in Japan: Expected to expand in the future

Build relationships with super VIPs: Learn how to respond
Services with few competitors: Many inquiries (natural inflow of customers)

Contribution to society: Open up new possibilities for Japanese traditions/craftsmen

Make sure to utilize your background: Don't let your experience go to waste
Not only hospitality but also system development: Opportunity to study multiple businesses
Successful fundraising: Seems stable for the next 3 years
Company supports "experience"

<Benefits of working>

- Access to content by top-class craftsmen and chefs that even Japanese people would not normally be able to experience, and plan content for overseas audiences together, and acquire cultural literacy

- Plan content with famous overseas entrepreneurs, celebrities, top brands, etc., and understand the interests of top runners and acquire international literacy

- Work without global barriers while staying in Japan

- We regularly accept university student interns from all over the world, so you can always get a new perspective

- Visit hotels and cultural resources both in Japan and overseas

- You can also work at a cultural foundation that supports traditional craftsmen of related corporations

- There is a lot to learn from Inamasu, a young entrepreneur!

An environment where young members in their 20s and 30s are active

<Rewarding work>
It is rewarding to be able to contribute to society by opening up new possibilities for Japanese traditions/craftsmen, and to be able to access content by top-class craftsmen and chefs that even Japanese people would not normally be able to experience, and plan content for overseas audiences together. Another joy is that you can improve yourself by acquiring cultural literacy. We are all excited to be involved in development as pioneers in an industry field where tech has yet to be developed, and to be creating a new market as a startup.

<Challenges>
As this is a service for global VIPs, such as world-famous entrepreneurs and executives of top companies, we naturally expect a high level of ethics, culture, self-improvement, rational thinking, a customer-oriented perspective, and a passion for culture and travel.
Working Hours ・Core hours: 10:30-17:00 (prescribed working hours: 7 hours, break time: 60 minutes)
Job
Requirements
[Requirements]

- Japanese language ability: Native (JLPT N1 required for non-native Japanese speakers)

- Management experience or similar experience (KPI management, member management, service quality improvement, etc.)

- English ability: Native level

* More than 10 years of business experience with overseas clients.

* Ability to participate in simple business meetings is essential.
・Experience in the hospitality industry

[Welcome]
・Management experience at a startup or venture
・Experience in improving operations
・Experience creating KPIs

[Desired skills]
・Familiarity and interest in Japanese and global culture
・Positive attitude
・Judgment based on a rational and objective perspective
・Sense of speed
・Ambition to grow through work
・Passion to create better things
・Ability to share ideals with management and move forward to achieve them
・Ability to enjoy new things and change
・Communication skills from the perspective of what will please the other person

<Position suitable for the following people>
・Those who are interested in travel, Japanese culture, and hospitality, and want to accomplish innovative things with social impact in this field
・Those who can make rational decisions and do not want to waste or let others waste their time
・Those who want to work in a global environment without borders with overseas while staying in Japan
・Those who want to learn from team members and business partners, grow themselves, demonstrate their knowledge, and give back and improve each other
・Those who have a wide range of antennas for culture, entertainment, and other content, and have a strong interest in new and unknown things
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 7000K - JPY 12000K   
Holidays 2 days off per week (Saturday, Sunday, and public holidays) 120 days off per year

・Paid holidays
・Year-end and New Year holidays
・Celebration and condolence holidays
Job Contract
Period
Contract renewal every six months after joining the company, promotion to full-time employment after one year (+salary review)
Nearest Station 3 minutes walk from the East exit of Daikanyama Station on the Tokyu Toyoko Line ・5 minutes walk from the West exit of Ebisu Station on the JR Lines.
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TOKI Inc.

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