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Updated 2024-04-16
Activated 2024-04-16
Activated 2024-04-16
Customer Service Manager for Global Medical Technology company
- Recruiter
- Manager Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Medical/Healthcare Services |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
In this role you will be mandated to drive process improvements in customer service operations, providing oversight and direction for process optimization of order management. You will also be handling the inquiry management and communication with internal /external customers including outsourced day-to-day operations of the Japan business. Description ・Collaborate with Customer Service operations team to achieve more efficient and high-value-added services with shared responsibility for achieving CS KPI target. ・The Customer Service Operational Excellence Manager is responsible for providing oversight, and monitoring performance for transactional customer service activities, including outsourced day-to-day operations of the Japan business. ・Individual will lead teams to ensure process improvement including digital solutions implementation. ・The Manager is expected to be proficient in process improvement related to customer service operations and initiatives led by his/her reports, and have a thorough understanding of the overall Integrated Supply Chain organizations. ・The Manager is expected to enable strong relationships and collaboration across functions and regional/global stakeholders as needed to ensure process improvement to internal/external customers. Profile -Business English/Business Japanexe -Experience managing a team, people leadership -Experience using an ERP (SAP/ORACLE) and how to train others on system usage -Ideally someone coming from a healthcare or manufacturing company background Job Offer -Innovative environment -Global impact: My client has a presence in over 60 countries and you have the opportunity to improve patient outcomes on a global scale Commitment to diversity and inclusion -Competitive salary package and bonus scheme, as well as additional benefits |
| Company Info | My client focuses on developing medical devices, surgical solutions, orthopedic products, and minimally invasive procedures to improve healthcare outcomes for patients globally. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 8000K - JPY 11000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
