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Updated 2024-04-09
Activated 2024-03-21

M365 Technical Lead and Associate Tokyo job

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
IT (PC, Web, Unix) - Web Application SE
IT (Mainframe) - Application SE
Location Asia Japan Tokyo

Job Description Alteast experience of 10 years (for Technical Lead) and 5 years (for TA)
Excellent customer handling skills via voice/email and chat.
Admin level experience with any of the Office365 product (MS teams, Exchange, SharePoint, OneDrive, AD, Power platform, Viva, etc.).
Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support.
Willing to work in shifts to provide 24x7 customer support
Research, resolve, and respond to questions in a timely manner
Remain current with up-to-date product information for all released software configurations
Demonstrate excellent professionalism and communication skills.
Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day.
Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity.
Demonstrated ability to manage and prioritize multiple tasks while employing time management and organizational skills.
Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values.
An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change.
Solid track record of achieving and exceeding performance and behavioral expectations.
Preferred Qualification:
Prior experience with MS Related support Projects preferably Concierge or Premier
Relevant Microsoft certifications
Japanese Language: Business-level Japanese speaker and Business level English
Company Info This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.
A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 8000K - JPY 12000K   
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M365 Technical Lead and Associate Tokyo job

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