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Updated 2024-03-06
Activated 2024-03-06

Field Service Engineer

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
Manufacturing (Automobile/Plant Engineering/Precision Equipment) - Sales Engineer/Service Engineer
Executive - Other
Location Asia Japan Tokyo

Job Description Incident/Problem Management:

To support P1/P2 Critical Incident & Problem Management - After hours on call support (tempered to regional workers law)
Provide after-hours support for critical incidents.
Communicate transparently during incidents using standard templates.
Act as the primary contact for non-site TS teams.
Lead Problem Management efforts to identify root causes.
Ensure closure of problem tickets within 30 days.
Change Management:

Support change activities for MLL-supported applications/infrastructure.
Coordinate change schedules and approvals with Site Team (QUAD).
Execute Change Management tasks per TS ITSM processes.
Operational and Patch Management:

Coordinate patch implementations for MLL-supported applications.
Meet regularly with TS SO to review operational progress.
Monitor and achieve service levels, track metrics, and ensure TS services' health.
Vendor Management and Purchasing:

Monitor 3rd party vendors and ensure timely completion of work.
Identify IT purchasing needs and maintain stock inventory.
End User Support and Communication:

Facilitate end-user services related to TS, including hardware support.
Guide end users in creating IRIS requests and practice critical thinking for issue resolution.
Communicate effectively with stakeholders, including MLL, plant engineers, technicians, and Business IT.
Japanese Language: Business Japanese Level JLPT N2 and Business English level 
Company Info The Company is a global technology consulting and digital solutions Company helping more than 400 clients succeed in a converging world. 
With operations in 32 countries, they go the extra mile for their clients and accelerate their digital transformation with Company's Mosaic platform enabling their mobile, social, analytics, IoT, and cloud journeys. 
Each day, the team of more than 32,000 employees enables their clients to improve the effectiveness of their business and technology operations and deliver value to their customers, employees, and shareholders. 
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 8000K - JPY 9000K   
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Field Service Engineer

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