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Updated 2024-04-24
Activated 2024-04-24
Activated 2024-04-24
Customer Service Representative
- Recruiter
- Executive Level
- Women Welcome
- Reduced Work-Hours
- Five Days Workweek
- English Language Skills
- Foreign Affiliated Company
- Publicly Listed Company
- Urgent Hiring
- Global Company
- Experience Welcome
| This posting is managed by: | Fidel Consulting KK |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 IT (Other) - Customer Support Engineer IT (Mainframe) - Application SE |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
Responding to requests and inquiries from customers Build strong relationships of trust with Company customers Communication with logistics providers and import/logistics teams regarding customer requirements Collaborate with internal accounting and GBS teams to ensure appropriate credit management. Serves as the first point of contact for customer complaints and escalates to Customer Service Specialists as necessary. Receive orders from customers and process them using SAP. Process specific orders from internal departments. Oversee the order-to-cash process and escalate issues to customer service specialists. Upon request, we will assist you in setting up and maintaining your master data in SAP Respond to customer requests and queries and be first point of contact for complaints Receive and process orders for internal and external customers using SAP Assist with master data set up as requested Communicate with logistics providers and import & logistics team concerning customer requests |
| Company Info | Our living spirit of commitment is held up by a heritage over 150 years deep. We work now to make change for tomorrow, and evolve as the world evolves. For Company, for our employees, for our brands, and our partners, today is a pivotal chapter in a story the next generation will continue to write. We hope to inspire them to do it with a force of conviction we can only imagine. What we build now, we build to pass on. It's our commitment |
| Job Requirements |
Minimum of 1-2 years of customer service experience SAP experience Wholesale business experience (optional) Basic English skills (both written and oral) a plus Minimum 1-2 years relevant experience in customer service Demonstrated ability to learn new computer software, such as SAP good communication skills cooperative team player good time management skills Highly adaptable and flexible IT literacy, MS Office applications and Google applications Japanese Language: Japanese (Fluent) Level N1 and Business english |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 5000K - JPY 6000K |
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