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Updated 2024-04-24
Activated 2024-04-24
Activated 2024-04-24
L1 Support Engineer
- Recruiter
- Executive Level
- Women Welcome
- Reduced Work-Hours
- Five Days Workweek
- English Language Skills
- Foreign Affiliated Company
- Publicly Listed Company
- Urgent Hiring
- Global Company
- Experience Welcome
| This posting is managed by: | Fidel Consulting KK |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 IT (PC, Web, Unix) - Web Application SE IT (Mainframe) - Application SE |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
As a member of the IT Managed Service team, you will be responsible for providing first-line support via phone/chat/email to Front and Back Office staff of the company. The primary focus of the role will be to provide first-line support for all PC related issues within a standardized operating environment. You will be required to identify issues and escalate them to the appropriate second or third-line IT teams, both locally and globally, following identification and initial troubleshooting. You will work as part of a team and be flexible to work on a shift basis to provide coverage to users. You will also need to possess basic knowledge of IT and excellent customer service skills, both written and verbal. In addition, you should be proactive, self-reliant, and able to prioritize and multitask. |
| Company Info | Our managed services extend sales, marketing, operations, and IT solutions so you can scale and impact your bottom line faster. We put exceptional people, processes, and systems into action—at your work site or ours. |
| Job Requirements |
Effective communication skills Customer service skills Problem-solving skills Desire to improve continuously Accountability and focus on deliverables Willingness to learn new technology Enjoy working in a team environment Language Requirements: Business-level Japanese and Business-level English |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 3000K - JPY 4000K |
| Holidays |
Weekly two-day holiday system (Saturday and Sunday) Summer vacation Year-end and New Year holidays Annual paid leave Condolence leave Salary increase once a year (April) Complete social insurance (health, welfare pension, employment, industrial accidents) Transportation expenses (up to 30,000 yen per month) Certification allowance |
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