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Updated 2024-05-10
Activated 2024-05-10

Customer Experience Strategist Tokyo job

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Web Application SE
IT (PC, Web, Unix) - Database SE
IT (Mainframe) - Application SE
Location Asia Japan Tokyo

Job Description Conducting Research

Take full ownership of all UX research and run multiple streams of work at one time.
Set agenda and research scopes, and make proposals to the VP of Experience and stakeholders to formulate research plans.
Develop research plans based on an agenda set by the VP of Experience.
Plan, gather, and analyze, insights about users through new studies and review of existing data.
Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal consumption.
Manage, Execute, and analyze usability sessions, with support from other team members or communicating with research vendors.
Cross-functional Communication and Stakeholder management

Work in a fast-paced environment that thrives on delivering value to our customers frequently.
Tightly collaborate with Consumer & Market Insights Specialist to identify insights and present them to business stakeholders
Ensure that the services we deliver solve the customers’ problems while meeting business goals.
Be able to influence product and design decisions with excellent interpersonal skills.
Create a UX research roadmap for continuous improvement across the product.
Conduct workshops with internal stakeholders to align business needs.

Advising on the most appropriate research methods based on your experience.  
Conduct competitor and exemplar analysis.
Manage yearly plan and budget for UX research
Company Info The Company offers instant, monthly consolidated credit to consumers by removing hassles from payment and purchase experiences. Uses proprietary models and machine learning to underwrite transactions in seconds and guarantee payments to merchants. The Company increases revenue for merchants by reducing the number of incomplete transactions, increasing.
3+ years working as a UX researcher in a fast-paced environment.
3+ years experience in user interviews for Japanese users
Proven competency to perform all research-related tasks including research, planning, evaluating, and iteration
Proven competency in data analytics and qualitative aspects of UX research.
Proven ability to implement appropriate qualitative research methods effectively.
Strong commercial acumen with a positive, pragmatic attitude.
Ability to collaborate effectively with stakeholders and act as a strategic partner in design decisions
Ability to formulate specific, answerable, and practical questions
Excellent time-management skills
Experience with remote testing tools
Japanese language proficiency - business level
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 10000K - JPY 12000K   

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