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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Bank Customer Success Specialist
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Women Welcome
- Online Interview
- Language Skills
- Publicly Listed Company
- Rapidly Growing
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Other Financial Specialist - Other Financial Specialist
Sales/AE - Customer Success/Client Success |
| Location |
Asia
Malaysia
Pulau Pinang
|
| Job Description |
Your Responsibilities · Introduce and educate customers on self-service/automated banking channels · Guide callers through troubleshooting, navigating the company site or using the products and services · Conduct call backs with customers for transaction confirmations · Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams · Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions · De-escalate situations involving dissatisfied customers, offering patient assistance and support · Provide customer feedback to respective business partners to improve customer experience · Complete call logs and reports, keeping records of all conversations in the call center database in a comprehensible way · Enhance customer loyalty by offering a proper telephone experience · Perform specified KYC tasks where necessary Your Qualifications: · Bachelor’s degree or higher in a relevant field (such as finance, business, or economics) · Minimum 1 year of experience in a bank or financial institution customer service environment · Extensive banking knowledge and understanding of financial products and services |
| Company Info | BPO Industry |
| Working Hours | 24/7 Rotational shift |
| Job Requirements |
Bachelor's degree 1 year bank related working experience knowledge on financial matters |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ） |
| Job Contract Period |
Fulltime |
| Nearest Station |
Central location Nearby public transportation Nearby malls, restaurants, cinema |
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