Are you an enthusiastic and inspiring leader with extensive management experience in a customer-focused environment? Do you have proven experience in motivating and driving performance improvements across a contact center site? Do you enjoy being flexible, and solution focused while working in a fast-paced and always-changing business? If so, we could have the next step for you in your career.
The Customer Service department at Booking.com is an impressive machine, with over 18 sites, 43 languages, and more than 8000 staff having a combined million co ...
My client is looking for a skilled Customer Service Manager to step in and manage a small team of temporary staff in a call center environment. This role would be very hands-on and help determine how the team will grow over the next several years. Call Center Management experience is highly mandatory.
* Call Center Management
* OTJ training
* KPI Management, outlining training manuals
* Interviewing of new joiners
* Call Center Management experience
* Passion for customer service and driving change, as well as ...
You will be in charge of the customer support center that will be responsible for a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for all non face-to-face contacts.
* Manage the customer support center of over 150 people
* Create action plans and implement the appropriate actions in the area of responsibility
* Plan required resources and investments
* Ensure that SLA are in place
* Ensure a customer focused culture in all non face-to-face contacts
* Build relations t ...