[Job Overview]
The mission of this position is to provide solutions that solve customer problems and increase sales of our products by working with the sales and technical staff in the Japanese branch and the Taiwan headquarters with a sales-oriented mindset.
• Instruct the internal sales team on the features of our products and provide information that can be used when dealing with customers
• Field technical support, including accompanying the sales team to customers and agencies
• Provide direct problem-solving support to key customers ...
■Products handled
General ASUS products
For details, please visit our website (https://www.asus.com/jp/).
■Job content
-Provide written and verbal technical support and solutions to other departments within the company and affiliated call centers located overseas.
-Provide mainly written technical advice and solutions to external clients.
-Respond, track, provide feedback and report on technical support cases for the products you are responsible for.
-Implement after-sales service solutions for new product launches (repair training, applicat ...
【Responsibilities】
● Provide regular scheduled and ad hoc support to systemsGo clients
● Follow instructions given by the Team Lead to complete regular onsite support tasks
● Troubleshoot internal IT infrastructure and network-related problems
● Alert systemsGo management of potential critical situations. Monitor critical client problems until they are resolved
● Follow instructions given by the Team Lead or Project Manager to assist on projects for engineering tasks
● Set up, install, configure and test computer and network systems ...
①Access control
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector. There are several areas where items are inspected, and the area in charge is changed every 30 minutes. Since there is a polite manual, even inexperienced people can start with confidence ♪
② English support
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, ...
[Business content]
(1) Access control using metal detectors
As an image, it is a job similar to baggage inspection at the airport security checkpoint. Those entering and exiting the server room of the data center will have their belongings inspected using a metal detector.
②Emergency reporting and initial response (English available)
As this is a foreign-affiliated data center, we have contracts with overseas customers. When an incident occurs, please report to the customer in English in English.
In addition, since the operation manual is writte ...
[Mission]
The Head of the Information systems and Technology ensures the information system's alignment with group and company strategy, and is responsible for the design, implementation, and operational maintenance of the information system, along with its security, quality, and compliance with group policies as well as local policies, standards, and regulations.
To this end, he is responsible for marketing the IS1 and the IT2 Department, both within the company and externally if applicable.
He proposes to general management the major changes to th ...
HCL Tech is a global ICT services company. We are currently hiring multiple operations support agents and technical consultants to join our existing operations team!
As the person in charge of client projects in Japan, you will be working mainly with the domestic team to provide user support and handle inquiries.
If you are looking to build a career in the ICT services industry or are looking to step up, why not join our team and show your skills? We look forward to your application! The environment will mainly be Japanese-speaking. Business-level ...
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of perform ...
Currently, Human Resocia employs over 800 foreign engineers.
We are a very global company with employees from over 50 countries.
You will perform CAD, BIM, and CIM operations related to architecture and civil engineering at our clients (general contractors, design offices, and construction consultants).
[Project example]
・Creation of drawings such as 2D plans, elevations, cross-sections, etc.
・Model creation using 3D modeling, etc.
・Creating drawings from models, creating summary tables, rendering, etc.
・Structural analysis using anal ...
Roles and Responsibilities
• Conduct Transaction Quality Audits
• Provide Feedbacks and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality and process improvement initiatives
• Data Analysis – Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
• Analysis for process deviations)
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity ...
We are looking for Associate Production engineer due to business expansion!
Entry Level is (2+ years of experience) are welcome!
Job Summary
As part of a global engineering team, provide white-glove break/fix response, fulfill requests, maintain ticket SLAs, write knowledge base articles, and maintain edit stations, booth systems
and other studio equipment in a mixed Macintosh / Windows-based environment
Responsibilities
・Deliver white-glove service to instructors and editors, both on-site and remote.
・Custom-configure booth Macs, PCs an ...
HCL Tech is a global ICT services company. Due to business expansion, we are continually hiring engineers! (BPO, infrastructure, development, bridge, application, ERP, etc.)
As an engineer/consultant in Japan for client projects, you will work with domestic and international teams to provide technical support and consulting services.
If you wish to continue your career as an engineer or consultant in the ICT service industry, or if you are thinking about career advancement, why not consider a career at a tech company? We look forward to your applic ...
Great opportunity for a Japanese and English speaking Technical Support Engineer with a passion for providing outstanding customer service and who has the desire to learn and develop technical skills.
As a Field Service Engineer, you will work as part of a team supporting financial industry customers in and around the Tokyo area.
This role is not a regular desk-bound job. It offers an interesting balance of work internally within the office and the opportunity to move around between customer sites. You will be regularly required to visit custome ...
Position Overview:
We are looking for a DNS Engineer to join our dynamic team, responsible for overseeing DNS operations, design, and implementation. You will also need to ensure optimal performance for our diverse Internet services. Advanced skills and extensive experience are essential to achieving 100% DNS availability.
Responsibilities:
-Designing and constructing DNS infrastructure
-Managing Rakuten's domain zones
-Resolving issues and security vulnerabilities promptly
-Improving operational efficiency
-Evaluating new technologies and pro ...
Position Overview:
The Producer will be responsible for service requirement definition, service management, service management, and service delivery. In addition to project management of development projects and coordination with internal and external stakeholders, the Producer will be responsible for service requirement definition, service management, service improvement, etc., as in the development division of a service provider.
The job involves all aspects of the system, including planning, development, and maintenance of a wide range of iPhone ...
Position Overview:
We're looking for an experienced Project Manager to join our team, responsible for coordinating and supporting IT projects. The ideal candidate will have a proven track record in project management, excellent communication skills, and a passion for driving projects to completion while building positive stakeholder relationships.
Responsibilities:
-Managing budgets
-Creating schedules
-Documenting processes
-Managing stakeholders through coordination and negotiation
-Ensuring adherence to proper processes
-Reporting progress ...
Position Overview: We are looking for seasoned audit professionals to assist in strengthening IT governance, particularly focusing on enhancing the control level of IT General Controls (ITGC) involved in J-SOX (internal control audit) evaluation projects.
Responsibilities:
-Support the enhancement of IT governance, specifically the control level of IT General Controls (ITGC) participating in J-SOX (internal control audit) evaluation projects.
-Collaborate with system administrators and internal/external auditors to review necessary documentation and ...
This position reports to the Head of End User Services and will provide direct managerial supervision for the following work groups:
-Contact Center (CC): Manage the outsourced off-shore Service Desk Support Services which provides an initial point of contact for IT technical support, trouble ticket and service request resolution and referral services to other technologies team to facilitate incident resolution.
-Desk Side Support (DSS): Manage the outsourced on-site desk side support team who provide EUS support in both local l ...
Ahead Consulting is looking to add an additional Project Management Officer (PMO) to an existing project team that is overseeing the development and deployment of a suite of in-house developed systems to a particular business unit.
You would be responsible for arranging, attending, contributing to, and documenting critical project meetings, spanning resources, and representing the business unit as well as development and support teams. Additionally, you will be responsible for understanding which information is required, and from which groups, and str ...
