-Provide timely support to customers through available communication channels (inbound phone calls and email).
-Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
-Identify and escalate priority issues through appropriate channels as and when necessary.
-Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
-Main ...
Purpose:
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.
Job Scope:
Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
Compose thoughtful, personalized responses for a variety of customer request
Triage incoming requests and spot trends in customer issues to flag for the rest of the t ...