Customer Support Engineer
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Use your English / language skills as a bilingual to find work in Japan in 「Customer Support Engineer」 and expand your experience and expertise.
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For those with bilingual skills looking for work in Japan in 「Customer Support Engineer」, please refer to the below list of jobs, or refine your search further.
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[Job Description]
- Registering, modifying, and deleting accounts in the system
- Supported systems:
- Active Directory
- Azure
- Office 365
- Cyber Mail
- Multifunction printers, in-house systems, etc. ...
■Job Description:
Operation support and maintenance support for digital systems consisting of video, audio, and IT equipment.
(Clients are foreign-affiliated companies, including Fortune 500 companies, with branches in Japan.)
*Any changes to job content in the future will be communicated during the interview. ...
・Interviewing customers and identifying issues
・Collaborating with development/testing teams
・Considering design/requirements after service implementation
・Improvement of product detail information management and operations
・Building systems and operations for EC site operations
Attractiveness of the position
・This is a very rewarding position that allows you to contribute to a global company with sales of several hundred billion yen.
・You will be involved in EC operations of microservices, gain knowledge of front-end to back-end, ...
This position supports the POS system of a world-renowned luxury brand. The main duties are as follows:
-Troubleshooting and responding to inquiries about the POS system
-Training and supporting users on how to operate the POS system
-Proposing and implementing improvements to the POS system
-Creating reports and analyzing data ...
■Support target
・Online store companies
・Partner companies
・Relevant internal departments
■Support content
・Technical support for API (WEB API SERVICE)
・Responding to inquiries about API
・Creating new API specification pages, updating, translating into English and Japanese
・Verifying and verifying specifications, investigating request and response logs ...
Our client is the No.1 Online Travel Agency in Japan.
They provide services in leisure and also business travelers a variety of accommodation choices to meet all of their travel needs. Their mission is to provide quality experience to the travelers. Teir tech-team develop, operate, and maintain a large-scale platform that contributes over 1 trillion yen.
As a communication hub, Tech-support handles various inquiries from internal staff and external partners about the technical/product specifications or operations accurately and promptly. Diagnose a ...
[Job Description]
In this role, you will work with the marketing department to enhance marketing activities through customer journey tracking including Google Tag Manager, Meta Pixel, and Pardot. In addition, you will work to improve the back-end of the website and its integration with the Salesforce CRM system to improve customer acquisition flows. By working with various business units, you will lead the management, maintenance, and optimization of the Salesforce CRM system, contributing to promoting marketing and sales activities in the global divisi ...
Technical support lead position for client's product Cloud system.
About 30 people from Company are participating in the project, and although most of them are Japanese, there are also people from other countries. A relatively young team.
It is possible to accumulate a wide range of knowledge from infrastructure to application construction with a focus on cloud support.
This project is suitable for those who want to shift to a global environment and who want to acquire technical and English skills (reading is all you need to start. ...
[System technical support]
Regarding the operation of the cash register system, restaurants, beauty salons, etc.
Respond to inquiries from customers.
(for example…)
"I want to edit the store menu" "I want to check the reservation information"
We will tell you how to use it in response to inquiries such as: ...
* Design, develop and test new features
* Improve scalability
* Identify and fix problems
* Suggest improvements and make sure they happen
* Using Python , Apache Airflow, PSQL, and AWS to host and support many of our applications and systems.
Profile
Have Backend development professionally for 5+ years or abilities matching such experience
The Pre-Sales Consultant is, under general supervision, the one who directs pre-sales technical responsibilities for Sales & Marketing sales.
Reporting to Manager of Sales Engineering APAC, you will be responsible for providing pre-sales technical support related to all Thales Digital Identity & Security products in Japan. You will focus on supporting Re-selling, Solution and SI partners, as well as direct accounts with an emphasis on unsurpassed customer satisfaction and timely response to customer/partner feedback.
The Technical Consultant provides consultancy and technical advice to the Customers.
He/She defines and delivers card product specification based on Customer requirements.
・Provide pre-Sales support, as a complement to the Sales process, including the analysis of the customer requests, in terms of Cards and Solutions (if relevant)
・Understand the customer technical organisation
Provide Thales DIS with market knowledge and competition
・Act actively to understand the Customer’s technical needs and to identify the possible sol ...
• 5+ years of work experience
• Key typing of standard case common to sites
• Support for location-specific case key typing [Hitachi's assumption]
• Prepare test procedures according to the instructions of the task support PM team.
• Report progress based on the test operation rules specified by the task support PM.
• As key typing support, answer questions in English from the base (L1 answer)
and escalate appropriately (L2 inquiry) ...