1. Review content published on social media platforms (e.g. posts, comments, ads) for appropriateness, quality, and regulatory compliance.
2. Evaluate whether content conforms with company brand image and policies, and take appropriate action if content needs to be modified or removed.
3. Address user feedback and complaints regarding content, and liaise with relevant departments to resolve issues.
4. Maintain knowledge of social media platform guidelines and regulations to ensure appropriate content is published. ...
overview:
SNS Chat Support Representatives provide problem solving and support regarding clients' products and services through communication with customers over the Internet. You will be required to ensure smooth communication with customers and quickly and effectively resolve issues regarding their products and services.
Provide prompt and effective responses to customer inquiries via chat support.
Address customer questions and concerns regarding products in a precise and friendly manner to enhance customer satisfaction.
Handle tasks such as order processing, checking shipping statuses, and facilitating returns or exchanges.
Conduct product searches, share links, and suggest recommended items on the e-commerce platform.
Gather feedback and requests from customers and relay them to the appropriate departments. ...