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Updated 2024-05-13
Activated 2024-05-13
Activated 2024-05-13
[Cyberjaya, Malaysia] Travel site Customer Service Job
- Recruiter
- Staff Level
- Less Than 20 Hours of Overtime
- Only 1 interview
- Online Interview
- Career Options Available
- Company Language is English
- Recent Graduates Welcome
- New Graduates Welcome
- Foreign Affiliated Company
- Publicly Listed Company
- Visa Support Available
| This posting is managed by: | 【LTS】Language Talent Solutions マレーシア |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Telemarketing/Telesales |
| Location |
Asia
Malaysia
Selangor
|
| Job Description |
[Job Description] 1. Respond to customer inquiries and support requests via phone, email, chat, etc. 2. Handle reservations, cancellations, refunds, and other procedures to respond to customer requests promptly and accurately. 3. Provide detailed information to resolve customer questions and concerns regarding travel. 4. Provide assistance on how to navigate the website and applications to ensure customers can use the service smoothly. 5. Address customer feedback and complaints and provide appropriate solutions. 6. Collaborate with team members and other departments to improve service quality and efficiency. 7. Provide information about special promotions and events to attract customers' attention as needed. |
| Company Info |
The global working environment in Malaysia is diverse and has an international business culture. Full of diversity and growth opportunities, it is an attractive place for people seeking an international business career. [Measures to prevent passive smoking] Smoking is prohibited indoors as a general rule (smoking rooms are available) |
| Working Hours |
Five-day work week (including weekends) 8-hour work day, 9-hour shift commitment Rotating shifts with night shifts (3-shift system - morning, afternoon and evening) |
| Job Requirements |
Required skills and qualifications: Fluent Japanese reading, writing and speaking ability Communication and response skills Customer orientation and problem-solving skills Teamwork skills and flexibility Experience in the travel industry or customer service work is a plus |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ） |
| Other Salary Description |
Education/ Training Company Housing Dormitory Social Insurance |
| Holidays |
Sick Leave Congratulatory or Condolence Leave Paid Holidays Child-care Leave |
| Job Contract Period |
Full-time employment |
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