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The Head of Customer Care Center will oversee all operations within the customer service department, ensuringefficient service delivery, customer satisfaction, and continuous improvement. This leader will be responsible formanaging a team of customer service representatives, developing strategies to enhance service levels, resolvingescalated customer issues, and implementing customer service best practices.


Description

🧭 Strategic Leadership

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Define and implement the customer care strategy aligned with corporate goals and vision.
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A Customer Service & Logistics Specialist ensures timely and accurate order processing, delivery coordination, and customer support while managing logistics operations to uphold the company's mission of saving lives. This role involves problem-solving, cross-functional collaboration, and contributing to the efficient distribution of life-saving medical products globally.


Description

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Customer Support

* Handling customer inquiries related to orders, products, and services.
* Ensuring timely and accurate communication to address concerns ...

We are seeking a dedicated candidate to join a leader in the logistics industry. This role is ideal for someone who thrives in a fast-paced environment and will be a mix of order management and inside sales responsibilities.


Description

This role is ideal for someone who thrives in a fast-paced environment and will be a mix of order management and inside sales responsibilities. Among the main tasks:

- Handle spot and liner cargo business enquiries

- Respond to quotation requests

- Manage order management and booking processes

- In-hou ...

The Airfreight coordinator will be responsible for coordinating Airfreight export shipments, preparing and managing documentation, liaising with airlines and clients, and ensuring timely delivery of goods.


Description

The Airfreight coordinator will be responsible for coordinating Airfreight export shipments, preparing and managing documentation, liaising with airlines and clients, and ensuring timely delivery of goods. Among the main responsibilities:



* Book and manage air freight shipments with airlines/forwarders
* Prepare and submi ...

The position involves monitoring live streams and pre-uploaded videos (in English and Japanese) to ensure compliance with established regulations.


Description

The position involves monitoring live streams and pre-uploaded videos (in English and Japanese) to ensure compliance with established regulations.



* Monitor live feeds for potential rule violations.
* Ensure audio content follows regulatory guidelines.
* Check for restricted words and inappropriate content.


Profile

The Team is looking for candidates who are ready to sta ...

在庫管理・金融システムを中心に、ビジネス部門と連携しながら業務効率化とITプロジェクト推進を担うITプロジェクトマネージャーを募集しています。


職務内容

* 新車・中古車の在庫管理システム（AVL）の運用・改善
* クラウド型金融システムの運用・障害対応（ファイナンス部門と連携）
* 外部配送状況確認システムに関するプロジェクトマネジメント
* 財務システム関連のプロジェクト推進および関 ...

In this customer service role, you will support clients by providing timely, accurate information related to products, orders, and logistics. You'll collaborate closely with internal teams to ensure a smooth and professional experience for veterinary and healthcare partners. The position combines strong communication skills with attention to detail in a fast-paced, mission-driven environment.


Description

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Order Management: Process and monitor customer orders accurately from entry to delivery, ensuring timely fulfillment and compliance with i ...

The Project Manager is responsible for planning, executing, and closing projects on time, within budget, and according to specifications.


Description

* Project management of application platform
* Communication with each service providers and tenants
* Ensures that the project goal is well-aligned and manages the project team to accomplish it with the required level of quality.
* Applies project management techniques to successfully deliver projects on scope, time and budget.
* Enables smooth communication among team members, and delivers ...

This position is focused on managing accounts receivable and Collections related tasks to ensure smooth cash flow within the company.


Description

*This position is focused on managing accounts receivable and related tasks to ensure smooth cash flow within the company. Key responsibilities include following up on unpaid debts from customers, merchants, and partners, managing risks, handling chargebacks and fraudulent transactions, and improving the debt collection process.



*The role also involves collaborating with internal departments, la ...

Our client is seeking an experienced Key Account Manager to join our team in the automotive sector. This role is responsible for managing and growing relationships with key automotive clients, providing tailored solutions, and driving business growth in the automotive market.


Description

* Account Management: Build and maintain strong relationships with key automotive clients, ensuring customer satisfaction and business growth.
* Customer Support: Collaborate with internal teams (R&D, production, logistics) to ensure efficient delivery of produ ...

This is a stepping-stone position designed to eventually lead to a Brand Manager role. The Assistant Brand Manager will start by supporting marketing activities and collaborating with HQ, suppliers, and duty-free partners.


Description

* Support brand marketing initiatives under the Brand Manager's guidance.
* Manage VM and planograms in coordination with HQ.
* Support and execute HPP/SPP promotions in airport spaces.
* Sales reporting, POSM creation, and delivery logistics.


Profile

* Experience in a marketing-related role (retail ex ...

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Lead cyber initiatives in Japan
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Bridge global and local security efforts


Description

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Act as the main point of contact for all cybersecurity matters in Japan
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Facilitate communication between local stakeholders and global cyber teams
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Identify, assess, and communicate local cyber risks and system vulnerabilities
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Contribute to global cyber risk committees and governance activities
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Promote awareness and lead training initiatives on cybersecurity best practices


Profile

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Experienced in cyb ...

Cloud Infra engineering for client's DX and IT modernisation project


Description

顧客のITモダナイゼーションと、クラウド移行のためのプロフェッショナルな技術者としてご活躍いただけるポジションとなります。


Profile

Experience in Cloud migration or server configuration, virtualization.


Job Offer

Global and Open culture

Employee-centric culture

401K

Remote work


応募は、以下の応募ボタンからお願いします。詳細につきましては、Yuudai Otsuk ...

* ブランド戦略やライフサイクルマネジメントを主導し、商業部門やグローバルチームと連携してクロスファンクショナルに活動。
* 出版計画のリード、KOLとの連携、市販後研究を通じて糖尿病領域における科学的交流とリアルワールドデータの生成を推進。


Description

* メディカル戦略の推進：ブランド戦略とライフサイクルマネジメントを主導し、商業部門と連携。
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部門横断的なサポート：資料の科 ...

My client is looking for experienced developer to support business critical applications with users in both Front Office and Middle Office.


Description

* Contribute to development / maintenance of equity finance applications
* Interact with the business (Middle Office and Equity Finance Desk), other technology teams, as well as other Corporate departments such as PC, Finance, Compliance to understand their issues/queries and deliver solutions that meet them
* Impact Analysis and implementation of Market changes, regulatory changes across lega ...

* 高い臨床および顧客サービス基準を満たす医療支援サービス（医療輸送を含む）の提供を担当します。
* 地域の医療チームと連携し、包括的な医療支援を提供し、適切なケース管理を確保します。


Description

* サービスの適応能力: クライアントごとのサービス範囲を理解し、ケースに応じた適切な対応を行う。
* 専門的医療相談: 患者への電話相談を提供し、治療の適切性を監視。
* 医療報告の取得: 主治 ...

The Sales Support role is a key position that ensures smooth operation within the Transport & Distribution industry by providing exceptional customer service support. The role involves managing processes, resolving problems, and creating an environment that fosters growth and customer satisfaction.


Description

* Support sales staff with things such as preparation of sales materials (service details, performance data, etc.)
* Respond to inquiries from customers (via telephone and e-mail, including asking for details when preparing quotations and ...

データアナリストを1名募集いたします。


Description

・定量分析に基づく課題の特定、サービス改善策・営業施策・マーケティング施策等の提案
・定量分析に基づく課題の特定、サービス改善策・営業施策・マーケティング施策等の提案・分析結果を基にステークホルダーと協議
・分析結果を基にステークホルダーと協議・Growth戦略の検討におけるコアメンバーとしての役割、事業モニタリングおよび事業計画 ...

An Accounting Manager role is now open in Tokyo for an experienced candidate proficient in General Accounting, IFRS, D365&Excel and Cash Flow management. The position requires general accounting knowledge, to have the ability to manage expenditures, to create the annual financial statement and prepare balance sheets and budgets.


Description

* Oversee all accounting operations and financial transactions within the company.
* Manage and monitor expenditures and cash flow to ensure financial stability.
* Use Dynamics 365 to streamline and automa ...

戦略的な関係構築と実行支援の両立が求められる、やりがいあるポジションです。


Description

* パートナー企業と信頼関係を築き、共同成長を促進
* サービス導入支援やトレーニングを通じてパートナーの自立を支援
* 製品の最新情報を共有し、現場レベルでの実装品質を向上
* プロジェクトの進行を監督し、エスカレーション対応を管理
* グローバルチームと連携し、ローカルパートナープログラムを最 ...