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Updated 2025-05-05
Activated 2025-05-05

Customer Care Specialist - Championing Animal Health

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This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Chemicals/Petro-Chemicals
Location Asia Japan Tokyo

Job Description In this customer service role, you will support clients by providing timely, accurate information related to products, orders, and logistics. You'll collaborate closely with internal teams to ensure a smooth and professional experience for veterinary and healthcare partners. The position combines strong communication skills with attention to detail in a fast-paced, mission-driven environment.


Description

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Order Management: Process and monitor customer orders accurately from entry to delivery, ensuring timely fulfillment and compliance with internal procedures.
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Customer Support: Provide prompt and professional assistance to clients regarding product inquiries, shipment status, and after-sales service.
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Logistics Coordination: Liaise with supply chain, logistics, and warehouse teams to ensure smooth delivery operations and resolve any issues proactively.
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Issue Resolution: Handle complaints or concerns efficiently, offering solutions that align with company policies while maintaining customer satisfaction.
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Documentation & Reporting: Maintain accurate records of customer interactions, orders, and feedback to support continuous improvement efforts.
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Cross-Functional Collaboration: Work closely with sales, technical, and regulatory teams to provide cohesive support and ensure a seamless customer experience.
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System Management: Use ERP and CRM systems to track orders, manage client data, and support reporting needs.


Profile

The successful candidate is a detail-oriented and proactive professional with strong communication skills and a customer-focused mindset. They excel at managing multiple tasks in a fast-paced environment and bring experience in order processing, logistics coordination, or client support-ideally within the pharmaceutical, biotech, or veterinary sectors. Proficiency in ERP/CRM systems and the ability to collaborate effectively across departments are essential, along with a commitment to delivering high-quality service with professionalism and care.


Job Offer

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Meaningful Work: The opportunity to contribute to a mission-driven organization focused on improving global health through innovation in vaccines and diagnostics.
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Career Development: Access to continuous training, learning programs, and opportunities for internal mobility within a growing, international company.
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Collaborative Culture: A supportive work environment that values teamwork, initiative, and cross-functional collaboration.
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Job Stability: Long-term career prospects in a company with consistent growth and investment in R&D and infrastructure.
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Competitive Compensation: A market-aligned salary with benefits that may include health insurance, meal allowances, and performance-related bonuses.
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Modern Workplace: Access to up-to-date technology, tools, and facilities designed to support productivity and employee well-being.
Company Info This global biopharmaceutical company specializes in the research, production, and commercialization of vaccines and diagnostic solutions, with a strong focus on animal and human health. Known for its innovation in preventive medicine, it invests heavily in R&D and cutting-edge technology. With a presence in over 100 countries, the company plays a key role in promoting sustainable health through science-driven solutions.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 5500K   
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