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Updated 2025-04-22
Activated 2025-04-22

Order Fulfillment & Process Optimization Lead

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Medical/Healthcare Services
Location Asia Japan Tokyo

Job Description We are looking for a proactive and detail-oriented Customer Service Specialist to be a key point of contact between our supply chain teams, sales, and marketing departments. In this role, you will take ownership of the entire order-to-delivery process, ensuring a smooth and efficient experience for our customers. Your contributions will directly support business growth while enhancing customer satisfaction.


Description

✅ End-to-End Order Management: Coordinate seamlessly between various supply chain departments, ensuring orders are processed, shipped, and delivered on time.
✅ Cross-Functional Collaboration: Work closely with sales, marketing, and other teams to drive business success and improve customer experience.
✅ Customer-Centric Approach: Always prioritize customer needs, delivering exceptional service and problem-solving efficiently.
✅ Process Improvement & Efficiency: Identify inefficiencies in customer service workflows, streamline operations, and standardize procedures for greater accuracy and productivity.
✅ Teamwork & Leadership: Foster a collaborative team environment, supporting colleagues and working together to achieve collective goals.
✅ Risk Management & Issue Resolution: Take ownership of orders, proactively minimizing risks and ensuring timely deliveries through effective communication and coordination.
✅ System Utilization: Manage order processing, inventory checks, pricing, and shipment documentation using SAP, SFDC, and other internal tools.
✅ Customer Inquiries & Communication: Handle inquiries via phone, email, and fax, ensuring clear, timely, and proactive communication.
✅ Process Standardization & Documentation: Improve workflow efficiency by documenting best practices, creating SOPs, and defining standard procedures.


Profile

✔ Experience: At least 3 years in supply chain operations, call center management, or project management
✔ Skills & Mindset:

*

Strong communication and collaboration skills
*

Proactive problem-solving ability
*

Eagerness to learn and adapt
*

Ability to work effectively with cross-functional teams
✔ Technical Skills: Proficiency in Microsoft Excel (functions, Pivot Tables), Word, and PowerPoint

Preferred Qualifications

➕ Experience with ERP systems (SAP)
➕ Background in process improvement and optimization
➕ General knowledge of accounting or finance

This is an exciting opportunity to play a vital role in a dynamic, fast-paced environment where customer satisfaction and operational efficiency are top priorities. If you're passionate about customer service and process improvement, we'd love to hear from you!


Job Offer

🔬 Impact-Driven Mission: Contribute to meaningful work that supports scientific breakthroughs, medical advancements, and environmental sustainability.

🌍 Global Reach, Local Influence: Work in a truly international environment, collaborating with diverse teams across multiple regions while making a tangible impact in local markets.

🚀 Innovation & Cutting-Edge Technology: Be part of a company that invests heavily in research and development, constantly pushing the boundaries of what's possible in life sciences and laboratory automation.

📈 Career Growth & Development: We offer world-class training programs, mentorship opportunities, and a clear path for career advancement in a fast-paced, high-growth industry.

💡 Culture of Excellence & Collaboration: Join a team of passionate professionals who value teamwork, customer focus, and continuous improvement. Our inclusive and dynamic workplace encourages new ideas and supports your personal and professional growth.

🌱 Commitment to Sustainability & Responsibility: We prioritize environmentally friendly initiatives, ethical business practices, and community engagement, making a difference beyond just business success.

If you're looking to be part of an organization that values innovation, impact, and personal development, this is the place for you!
Company Info Join a global leader in life sciences and cutting-edge technology, dedicated to making the world healthier, cleaner, and safer. Our company provides innovative solutions in biotechnology, pharmaceuticals, and laboratory research, empowering scientists and healthcare professionals to drive groundbreaking discoveries.

With a strong commitment to innovation, operational excellence, and customer success, we play a vital role in advancing scientific research, accelerating drug development, and improving diagnostic accuracy. Our expansive portfolio includes industry-leading laboratory equipment, reagents, software, and supply chain solutions that support a wide range of industries, from academia to biotech startups and Fortune 500 companies.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
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