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Updated 2025-04-15
Activated 2025-04-15

Senior Operations Manager - BPO/Outsourcing

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Call Centre Manager/SV
Industry Outsourcing
Location Asia Japan Tokyo

Job Description We're seeking a Senior Operations Manager for our international BPO company to oversee call center operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning.


Description

* Oversee and manage various operational aspects of the call center, handling multiple accounts.
* Drive business development initiatives to expand client base and service offerings.
* Develop, monitor, and improve KPIs to ensure optimal performance and efficiency.
* Manage cost and budgeting processes to align with financial goals.
* Enhance stakeholder relationships and manage client expectations.
* Implement strategic plans for operational improvements and process enhancements.
* Collaborate with international clients, utilizing strong English communication skills.


Profile

Requirements:

* Native-level proficiency in Japanese and fluent in English.
* Minimum of 2-3 years of experience in call center management.
* Proven expertise in stakeholder management.
* Strong business development and strategic planning skills.


Job Offer

Salary: Up to 10M JPY - negotiable depends on your experience
Location: Tokyo 23 wards, Hybrid setup (up to 5 days in the office per month, subject to change)


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
Company Info Join a leading international BPO company with a global presence, offering a comprehensive range of services including customer care, technical support, customer acquisition, digital solutions, analytics, and back-office support.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 7000K - JPY 10000K   
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