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Updated 2025-04-09
Activated 2025-04-09

OPEN: Customer Support Merchant Onboarding- FINTECH

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Customer Support
Industry Finance - Other
Location Asia Japan Tokyo

Job Description The role of a Customer Support entails providing exceptional customer service, handling customer inquiries, and ensuring customer satisfaction. This individual will be the first point of contact for customers and is expected to maintain professionalism and courtesy at all times. The company welcomes individuals who are interested in long-term growth and taking on more strategic roles.


Description

* Handle customer inquiries from both vendors and end-users, providing accurate and timely responses
* Maintain high customer satisfaction levels
* Document customer interactions for future reference
* Participate in training programs to stay updated on product or company policy changes
* Collaborate in a multilingual environment with team members from various countries.
* Identify and suggest possible improvements to existing procedures


Profile

In order to succeed in this position, a candidate should have:

* Experience in customer support (handling phone or email inquiries).
* Excellent communication skills
* A customer-oriented mindset
* A proactive approach to problem-solving
* Basic PC skills (Word/Excel/PowerPoint).
* English language skills to communicate with Team members abroad
* High business level of Japanese


Job Offer

* Base salary + bonus system
* Flex working time with core hours from 10am to 3pm
* Hybrid work system: around 90% WFH allowed
* Employees personal development financial support
* A dynamic and respectful company culture
* Opportunities for professional development and growth

We encourage all qualified candidates who can contribute to the company's success and growth to apply for this exciting role in financial services!


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info Our client is a large organization in the Fintech industry. They have a widespread presence across Japan and are well-known for their commitment to innovation and customer service. Although the company has a large workforce, it prides itself on maintaining a collegial and collaborative environment where every employee's contribution is valued.
Job
Requirements		 In order to succeed in this position, a candidate should have:
・ Experience in customer support (handling phone or email inquiries).
・ Excellent communication skills
・ A customer-oriented mindset
・ A proactive approach to problem-solving
・ Basic PC skills (Word/Excel/PowerPoint).
・ English language skills to communicate with Team members abroad
・ High business level of Japanese
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary JPY - Japanese Yen JPY 4500K - JPY 7500K   
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