We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy
Click here to hide.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2025-03-08
Activated 2025-03-08

HIRING: Customer Service Aftersales MANAGER

This posting is managed by: Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Company Name Company is not publicly visible
Job Type
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
Customer Service - Other
Industry Luxury Goods
Location Asia Japan Tokyo

Job Description The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers.


Description

The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include:



* Systematization, efficiency improvement and related project management
* Implementation and maintenance of after-sales service policies
* Communicating with HQ abroad
* Planning and implementation of technical and quality control training for store staff


Profile

A successful CS Manager candidate should have:

* A strong background in customer service management within the Retail industry
* Manager experience in customer service
* Experienced in customer service aftersales
* High business level of Japanese
* An interest in the luxury retail industry is required


Job Offer

* A supportive and professional work environment in the heart of Tokyo
* Opportunities for career growth within the industry
* Possibility of internal transfers and potential moves within APAC

This is a fantastic opportunity for a seasoned customer service professional to further their career in a large and respected organization. We encourage interested applicants to apply today.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
Company Info This opportunity is with a highly respected, large organization within the retail industry. Known for its commitment to excellence and a strong presence in the market, the company prides itself on its high standards of customer service and quality products.
Job
Requirements		 A successful CS Manager candidate should have:
・ A strong background in customer service management within the Retail industry
・ Manager experience in customer service
・ Experienced in customer service aftersales
・ High business level of Japanese
・ An interest in the luxury retail industry is required
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 7500K - JPY 10000K   
Like Apply
Back

People who viewed this job offer also looked into these.
Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

Please apply from here

Apply Like

Recruiter

Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

Company Information

Feature Article

Job List

Hot Agent

Like Apply